Wireless Customer Sales Representative

F3 Innovations Inc., a proactive marketing firm, is seeking a Wireless Sales Agent in Riverside. The Wireless Sales Agent uses their product knowledge to guide customers to mobile service that actually works, making you the hero of their connected lifestyle.

As a Wireless Sales Agent, you will play a key role in creating happy, connected households. The Wireless Sales Agent will be the reassuring voice that helps customers choose a wireless plan, the diligent professional who activates their service, and the thoughtful advisor who ensures they love their new devices.

Why the Wireless Customer Sales Representative Role Matters

You see the person, not just the profile. We promise to connect households. But the Wireless Sales Agent is the one who fulfills that promise with patience, empathy, and expertise, making a tangible difference in someone's life every single day.

Day-to-Day Duties of the Wireless Customer Sales Representative

• Assist customers with mobile device setup, wireless plan selection, and account activation using CRM workflows and approved service protocols.
• Monitor service milestones, usage patterns, and customer feedback to identify upgrade paths and support mobile retention strategies.
• Coordinate with internal teams to resolve provisioning delays, documentation gaps, and service escalations across the mobile connectivity ecosystem.
• Maintain CRM accuracy by logging customer interactions, resolution timelines, and account health indicators for campaign tracking and performance reporting.
• Recommend bundled upgrades, mobile accessories, and wireless enhancements based on customer goals, lifestyle needs, and campaign engagement metrics.
• Support outreach audits, performance reviews, and strategic planning efforts to improve mobile service experience and long-term customer retention.

What We’re Looking For in a Wireless Customer Sales Representative

• High school diploma or GED required; coursework in business, communications, or customer experience supports mobile service strategy and engagement
• Experience in wireless sales, customer support, or structured outreach—ideally in telecom or subscription-based environments
• Strong communicator with problem-solving skills; able to guide customers through mobile service decisions and support campaign performance
• CRM proficient; tracks account health, identifies service gaps, and contributes to forecasting and campaign reporting
• Available during business hours and scheduled campaign activations to support mobile outreach and service alignment