Wireless Customer Enrollment Specialist

Atlantis Promotions, a marketing firm where kindness is your greatest sales tool, wants a Wireless Customer Enrollment Specialist to be White Plains' trusted connectivity friend! As our Wireless Customer Enrollment Specialist, you'll guide neighbours through warm, consultative enrollment into Verizon FiOS, showing how 100% fiber optics keeps digital lives flowing smoothly during neighbourhood-wide streaming marathons.

As a Wireless Customer Enrollment Specialist we’ll train you to manage the enrollment process with accuracy, from collecting customer data to ensuring all documentation is perfect. The Wireless Customer Enrollment Specialist organized and empathetic approach during meetings will build confidence and drive successful activations.

Why the Wireless Customer Enrollment Specialist Role Matters

In a world that moves at light-speed, you make sure White Plains isn't left behind. The Wireless Customer Enrollment Specialist is the friendly face of enrollment, ensuring every family is ready for the 16K streaming and AI-driven tasks of tomorrow. This is your launchpad, giving you the operational grit to eventually run your own territory.

Key Responsibilities of the Wireless Customer Enrollment Specialist

• Welcome residents into the enrollment process, introducing Verizon FiOS fiber‑optic bundles as the trusted upgrade for modern households.
• Qualify household needs during enrollment, verifying eligibility for WiFi 7 gateways and symmetrical multi‑gigabit plans to ensure the right fit.
• Guide customers through the enrollment process step‑by‑step, simplifying technical setup questions into clear, trustworthy activations.
• Manage account activations with precision, ensuring every new FiOS enrollment is documented accurately in sales systems.
• Collaborate with senior coordinators, refining enrollment and sales strategies to highlight FiOS’s reliability over legacy cable providers.
• Strengthen account health post‑enrollment, following up with clients to build trust, resolve concerns, and nurture long‑term loyalty.

What We’re Looking For in a Wireless Customer Enrollment Specialist

• High school diploma or GED required.
• Experience in sales, enrollment, or customer‑facing roles, demonstrating success in building rapport and guiding households through service decisions. 
• Ability to simplify FiOS fiber‑optic features like symmetrical gigabit speeds and WiFi 7 reliability into clear household benefits.
• Adept at simplifying technical setup questions, guiding neighbour's through enrollment with confidence and clarity. 
• Dedicated to educating households on FiOS’s fiber‑optic reliability, positioning Verizon as the trusted provider in Westchester County.