Wireless Customer Care Specialist
Atlantis Promotions
White Plains, NY
Sometimes technology is frustrating, especially for those who just want a night of Netflix binge watching. That’s where a Wireless Customer Care Specialist comes in. We are searching for someone who can handle a "my phone is possessed" moment with a smile and a fix. As a Wireless Customer Care Specialist, you’ll be the person that turns tech-headaches into high-fives. Just remember that the Wireless Customer Care Specialist is a performance-driven role: the better you care, the more you earn.
If you’re the kind of person who can stay calm while explaining that "airplane mode" won't actually make the phone fly, don’t let this opportunity pass by!
Wireless Customer Care Specialist Core Functions:
- Resolve issues face-to-face while caring for Verizon customer accounts.
- Listen with "saint-like patience" to provide effective, immediate solutions.
- Promote Verizon’s network value during every interaction to prevent churn.
- Compete for retention bonuses by saving accounts and building loyalty.
- Identify upgrades that solve tech woes and turn headaches into sales.
- Keep a cool head during high-traffic hours to ensure everyone feels like #1.
- Stay updated on troubleshooting protocols for the fastest service in town.
- Communicate with sales to ensure customers have the best products for their needs.
Wireless Customer Care Specialist Key Qualifications:
- A great sense of humor to handle the "possessed phone" moments.
- Exceptional listening skills to de-escalate situations with kindness.
- Competitive drive to be the highest-rated "Care Pro" on the team.
- Ability to explain data caps without making the customer fall asleep.
- Strong emotional intelligence and a desire to keep people connected.
- Proven record in service roles where performance goals were the standard.
- Professional appearance and a warm vibe that puts people at ease.
What We Do
Atlantis Promotions specializes in direct, customer-facing marketing that creates meaningful connections. Our work revolves around representing brands with personality and confidence, transforming everyday interactions into lasting impressions. Whether engaging new customers or developing future leaders, our goal is simple: leave people better than we found them.