Will Call & Returns Supervisor

Title: Will Call & Returns Supervisor

Type: Full-time

Shift: Monday-Friday, 8am start (Must be flexible based on business needs)

Pay: $50,000-$55,000 per year

Why Turtle?

At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!

About the Role

The Will Call Supervisor oversees daily will call and expedited order operations, ensuring orders are processed accurately, efficiently, and on schedule. Responsibilities include completing all will call orders, capturing proof of delivery (POD) documentation, and coordinating expedited requests such as Turtle Express and courier pickups.

Additionally, this position manages the returns team and assists the AM Warehouse Supervisor and Manager in morning warehouse operations, maintaining a safe and organized work environment, enforcing safety policies, and supporting warehouse productivity. Supervisors are cross trained in multiple operational areas and may provide coverage as needed to ensure efficient daily operations.

What You'll Do:

• Ensure all employees have required PPE and perform tasks safely.
• Oversee daily will call operations (order picking, staging, and completion).
• Properly capture and record will call proof of delivery (POD) documentation.
• Coordinate expedited order requests (Turtle Express, courier pickups, priority orders).
• Accurately receive all PO pickups into the system in a timely manner.
• Sort relay orders to appropriate delivery routes and ensure paperwork is given to dispatch.
• Supervise returns team to process returns accurately and promptly.
• Support AM warehouse functions: replenishments, receipts, transfers, and putaways.
• Inspect forklifts and powered industrial equipment before each shift.
• Conduct toolbox and safety meetings with will call and returns teams as needed.
• Complete daily operational checklists and document all will call and return activities.
• Learn and enforce company agreements and working rules.
• Complete near miss and/or accident reports as required.
• Conduct or oversee new hire training in will call and returns areas.
• Work with Quality and Safety Manager on training targets, including ADP requirements.
• Coach employees to prevent repeated errors and improve performance.
• Assist with warehouse labor as needed (picking, packing, other tasks).
• Be cross-trained and provide coverage in multiple operational areas to ensure smooth daily distribution center operations.

What You'll Bring

• High school diploma or equivalent required.
• Minimum of 3–5 years of warehouse or distribution center experience.
• Previous experience in a lead, coordinator, or supervisory role preferred.
• Strong understanding of warehouse operations including will call, receiving, returns, and order fulfillment processes.
• Experience working with warehouse management systems (WMS), RF scanners, and inventory systems.
• Ability to prioritize multiple tasks and manage expedited and time-sensitive orders.
• Strong communication and leadership skills with the ability to coach and guide team members.
• Working knowledge of warehouse safety standards and OSHA guidelines.
• Ability to operate or become certified to operate forklifts and other powered industrial equipment.
• Ability to lift 50 lbs. and work in a fast-paced warehouse environment.
•  Proficiency with basic computer systems and Microsoft Office applications.

What We Offer

We offer a competitive benefits package that includes:

• 401(k) plan
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Vacation
• Employee negotiated discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.

What To Do Next

You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website

Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.