Wealth Management Assistant

The Wealth Management Assistant I provides essential support to Wealth Advisors and Trust Officers by facilitating new account onboarding, assisting with investment and account reviews, coordinating marketing initiatives, and delivering high-quality client service. This role is responsible for ensuring consistent and exceptional client experience by adhering to established company standards and maintaining compliance with internal policies and regulatory requirements. The incumbent must demonstrate a high level of attention to detail, strong organizational skills, and the ability to effectively prioritize tasks. Proficiency in written communication, interpersonal interaction, and client service is essential. The position also requires the ability to perform effectively in a fast-paced and continuously evolving work environment.

In addition to day-to-day responsibilities, this position is designed as a developmental role, offering a structured learning path within one of several core areas of Wealth Management. In collaboration with management, the assistant will engage in ongoing training and skill-building in a chosen focus area—Wealth/Financial Advisory, Financial Planning, Trust Services, Operations/Support, or Investment/Trading—to support long-term career growth and advancement within the organization.

Position Goals:

• Deliver exceptional client service by supporting account management, onboarding, and day-to-day client needs.
• Ensure operational efficiency through accurate administrative support and adherence to compliance standards.
• Support Wealth Advisors and Trust Officers by managing tasks that enhance client experience and business development.
• Contribute to marketing and client engagement efforts by coordinating events, communications, and outreach activities.
• Pursue professional growth through structured development in a core area of Wealth Management aligned with career goals.

Client & Account Support

• Facilitate new account setup, account closures, deposits/disbursements, and status changes.
• Maintain accurate and timely documentation in the CRM system.
• Provide high-quality client service through phone, email, and in-person interactions.

Administrative Operations

• Manage incoming and outgoing mail, emails, and phone communications.
• Schedule appointments, maintain calendars, and organize files in accordance with compliance standards.
• Prepare and distribute internal and client-facing correspondence.

Advisor & Trust Officer Support

• Monitor daily cash reports for liquidity and overdraft activity.
• Execute alerts, tasks, and notifications to support client needs.
• Assist with meeting preparation, expense reporting, and document scanning/organization.
• Ensure adherence to compliance and regulatory requirements.

Marketing & Client Engagement

• Coordinate client events, mailings, and holiday gift programs.
• Track and act on marketing alerts and ticklers to support advisor outreach.

Financial Planning Assistance

• Input client data into financial planning tools and assist with portal setup.
• Participate in client meetings and presentations alongside Wealth Advisors/Trust Officers.

Other Duties

• Support a respectful, inclusive, and compliant workplace environment.
• Adhere to all internal policies and regulatory requirements.
• Perform additional duties as assigned.

Key Characteristics:  

• Customer Focus: Prioritizes customer understanding and feedback to inform decisions, enhance relationships, and improve the customer experience. Collaborates across teams to deliver added value through strong partnerships and shared insights.
• Communication: Understands others’ perspectives, fosters open discussions, ensures clarity, and provides feedback with empathy.
• Relationship Building: Builds strong, respectful relationships by actively collaborating, valuing diverse perspectives, and fostering trust and credibility. Develops networks and maintains cross-departmental connections to support shared goals and organizational success.
• Planning & Results Orientation: Effectively communicates expectations and allocates resources to ensure timely, high-quality outcomes, while continuously identifying process improvements and addressing performance gaps. Actively contributes to projects through planning, execution, and collaboration.
• Dynamic Learning Mindset: Champions continuous learning by identifying development opportunities, piloting new strategies, and sharing knowledge across the team. Provides and seeks constructive feedback, while taking ownership of personal growth and supporting the development of others.

• High School Diploma or GED required; Associate’s Degree in a related field preferred.
• Minimum of three (3) years of administrative and/or customer service experience preferred; experience in the financial industry is a plus.
• Proficient in Microsoft Office and other standard business software.

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law. 

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