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Warehouse System Support Engineer I

Southern Glazer's Wine & Spirits

Katy, Texas

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JOB DETAILS
SALARY
$30–$35
LOCATION
Katy, Texas
POSTED
12 days ago
What You Need To Know:
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

Hours: 5PM-2AM Days: Sunday through Thursday

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

OVERVIEW:
The Warehouse Systems Support Engineer I is an entry-level technical role supporting warehouse automation, material handling equipment (MHE), and related software systems in a high-volume distribution environment. This role provides hands-on exposure to PLC-controlled equipment, warehouse control systems, and industrial automation while offering strong training, mentorship, and advancement opportunities.

This position is ideal for candidates looking to build a career at the intersection of IT, engineering, and warehouse operations. You will begin in a Level 1 scope with clearly defined progression based on performance and skill development.

PRIMARY RESPONSIBILITIES:
  • Provide onsite Tier 1 technical support for warehouse systems and automation equipment.
  • Assist with troubleshooting PLC-controlled systems, control panels, sensors, and automation devices.
  • Support material handling equipment including conveyors, SRMs, scanners, VFDs, servo motors, and sortation systems.
  • Monitor and respond to system alerts, alarms, and abnormal warehouse system behavior.
  • Perform preventive and corrective maintenance on automation and control systems.
  • Document incidents, root cause findings, and corrective actions.
  • Coordinate with vendors and senior support teams for escalated technical issues.
  • Help maintain spare parts inventory and MHE asset records.
  • Support training for warehouse associates on systems and standard operating procedures.
  • Participate in continuous improvement initiatives focused on reliability, uptime, and performance.

MINIMUM QUALIFICATIONS:
  • Bachelor’s degree in engineering, Computer Science, Information Systems, or a related field OR equivalent hands-on experience.
  • 1–3 years of experience in technical support, warehouse operations, automation, controls, or manufacturing systems.
  • Basic understanding of PLC systems or industrial controls (formal training or exposure).
  • Exposure to warehouse systems, conveyors, automation, or maintenance environments preferred.
  • Familiarity with WMS, WCS, or maintenance tracking systems is a plus.
  • Strong troubleshooting, documentation, and communication skills.
  • Comfortable working in an operational warehouse environment.
  • Ability to learn quickly and multitask in a fast-paced environment.

WHY YOU’LL LOVE THIS ROLE:
  • Strong career progression with a defined path beyond Level 1.
  • Hands-on exposure to PLCs, automation, and warehouse technology.
  • Real operational impact supporting critical systems.
  • Broad technical skill development across IT, engineering, and operations.
  • Training, mentorship, and vendor-led learning opportunities.
  • Support of modern, automated distribution systems.

 CAREER GROWTH PATH:
  • Warehouse Systems Support Engineer I (Technician)
  • Warehouse Systems Support Engineer II (Technician)
  • Senior Warehouse Systems Engineer (Technician)

 Advancement is performance-based and driven by technical growth and system ownership.
Onsite distribution center environment

Physical Demands:
  • Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
  • Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
  • Critical nature of this job may require extended hours, overtime, and weekends
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement:
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com

About Southern Glazer's Wine & Spirits:
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided


About Southern Glazer's Wine & Spirits:

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

About the Company

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Southern Glazer's Wine & Spirits