Voice Systems Engineer
University of Utah
Salt Lake City, UT
JOB DETAILS
SALARY
$55,000–$78,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Avaya Software, Budgeting, Call Centers, Cellular Telephone, Change Management, Cloud Computing, Content Management Systems (CMS), Cross-Functional, Customer Support/Service, Documentation, Enterprise Protection, Financial Control, Fishing, Fitness, Flexible Spending Accounts, Higher Education, IP PBX, Incident Response, Information Technology & Information Systems, Inventory Management, Microsoft Product Family, Network Administration/Management, Network Architecture/Engineering, On Call, Operating Systems, Operational Communications, Operational Support, Performance Tuning/Optimization, Peripheral Hardware, Records Management, Regulatory Compliance, Restaurant, Retail, SIP (Session Initiation Protocol), Sales Management, Scalable System Development, Security Architecture, Software Licenses, Software Upgrades, Speech Technology, Systems Administration/Management, Systems Engineering, Team Player, Technical Support, Telephony, Topology, Tuition Fees, Unified Communications, VoIP (Voice over IP), Voice Applications, Voice Products, Wireless Communications
LOCATION
Salt Lake City, UT
POSTED
18 days ago
Voice Systems Engineer
Job Summary
Systems Administrator
The Unified Communications Voice Systems Engineer is responsible for the design, implementation, and support of enterprise voice infrastructure, with a focus on modernizing legacy systems and integrating cloud-based Contact Center as a Service (CCaaS) platforms. This role emphasizes expertise in SIP trunking, Session Border Controller (SBC) technologies, and the deployment of Lumen Voice Complete to ensure secure, scalable, and resilient voice communications. The engineer collaborates across IT teams to deliver high-performance voice solutions that align with organizational goals and evolving technology standards.
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
Installs, configures, and maintains Avaya Aura IP PBX hardware, operating systems, and associated peripherals including Avaya Elite Multi-channel (EMC) Contact Center, CMS Reporting, Proactive Contact Dialer, Proactive Outreach Management, and Call Recording Systems.
Leads modernization efforts by implementing SIP-based VoIP solutions, including Session Border Controllers (SBCs) and Lumen Voice Complete SIP trunking, to replace legacy telephony infrastructure.
Designs and supports cloud-based CCaaS platforms, integrating with Avaya and Microsoft Teams environments to enhance customer engagement and operational efficiency.
Performs routine and complex system administration tasks such as software upgrades, system recovery, performance tuning, and operating system hardening.
Collaborates with cross-functional teams to develop scalable network and voice architecture, ensuring alignment with enterprise security and compliance standards.
Maintains comprehensive documentation including system topology, backup procedures, hardware inventories, change management records, and work orders.
Participates in on-call rotation for incident response and operational support.
Works closely with UIT teams including Telephone Technicians, Service Desk, Architecture, Security, Network Operations, Electronic Communications, and Account Executives.
Reports to the Associate Director of Unified Communications Voice Systems.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).Department may hire employee at one of the following job levels:
Systems Administrator, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
Systems Administrator, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.
Preferences
Preferred minimum of 5 years' experience working in a mission critical
operation within an education and trauma one 24/7 hospital environment
encompassing a large, complex high volume application environment.
Special Instructions
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
The University of Utah offers a comprehensive benefits package for eligible employees including:
- Excellent health, dental, and wellness coverage at affordable rates
- 14.2% retirement contributions
- Generous paid leave time
- 11 paid holidays per year
- 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
- Flex spending accounts
- Free transit on most UTA services
- Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
- Professional development opportunities
- A wellness program to promote health and quality of life
- Learn more about the great benefits of working for University of Utah: benefits.utah.edu
Requisition Number: PRN44109B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday through Friday from 8-5. On-Call rotation schedule every seven weeks.
Department: 00428 - UIT - Network & Comm. Srvs
Location: Campus
Pay Rate Range: $55,000 to $78,000
Close Date: 4/30/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/195491
jeid-473890efe370b04c96ff308c4da0a5a9
About the Company
U
University of Utah
The state’s oldest and largest institution of higher education, the University of Utah is the flagship university of the state. The University offers more than 100 undergraduate and 90 graduate degree programs to more than 31,000 students (23,500 undergraduate and 7,500 graduate). The University is noted for its high research profile, its diversity of ideas and people, its stunningly beautiful setting and the warmth, friendliness, and collegiality of its faculty staff, and students. Imagine yourself working in a collaborative, creative, respectful environment where everyone’s contribution is needed and appreciated – University of Utah!
COMPANY SIZE
1,500 to 1,999 employeesINDUSTRY
Education
FOUNDED
1850
WEBSITE
http://www.utah.edu/