Vice President, Operations - Carrollton

Description

Key Responsibilities

• Provide strategic leadership to drive results; analyze current state, identify areas for improvement, and create and deliver solutions and KPIs that support smooth and consistent operations.
• Serve as a customer‑facing representative; conduct tours and clearly explain processes, procedures, measurement methods, internal KPIs, and more.
• Demonstrate a hands‑on leadership style; lead a team of approximately 175 employees located in the Carrollton facility; maintain high visibility on the floor, coach for continuous improvement, and hold the team accountable for delivering results.
• Manage and optimize spare‑parts stocking levels for North America warehouse and field stock locations to meet customer SLAs and company objectives; support the sale of consumables and spare parts.
• Ensure departmental processes reflect best practices and leverage automation tools to enhance efficiency and improve controls.
• Lead strategic and operational planning for the warehouse and repair center, maximizing recovery of repairable items.
• Use analytical skills to solve problems and prioritize daily people, process, and system issues.
• Identify and implement training and continuous learning opportunities to ensure smooth operational flow and optimal performance.
• Manage budgets by monitoring costs, identifying efficiencies, and ensuring adherence to financial plans.
• Oversee logistics operations to ensure all staff members perform tasks that meet operational objectives and customer service standards.
• Analyze transportation, storage, repair, and inventory‑control data to identify opportunities for improvement.
• Ensure performance goals are set and achieved through proper execution of metrics related to productivity, quality, and customer service.
• Act as a self‑starter who makes timely, fact‑based decisions while seeking input from stakeholders as needed.
• Demonstrate discipline and the ability to complete duties independently.
• Communicate clearly and collaborate effectively with colleagues, team members, suppliers, and stakeholders.
• Present new projects and logistics proposals to stakeholders and executives.
• Develop and influence best practices in forecasting, supply‑chain management, production planning for the Repair Center, inventory control, warehousing, distribution, logistics, and consumable/spares sales and sourcing.
• Develop and implement effective supply‑chain strategies for material purchases to ensure timely deliveries, acceptable inventory levels, uninterrupted service, and optimal procurement costs.
• Work closely with leadership and partner teams to achieve objectives in cost, quality, delivery, SLA compliance, inventory turnover, and other KPIs.
• Review planning strategy for field and central warehouses and recommend relevant changes, including cross‑functional integration with new‑product introduction and related functions.
• Review, develop, and recommend organizational initiatives that support business goals and objectives.
• Collaborate across global and regional support functions—including Technical Support and Field Service — to manage escalations and ensure customer experience performance levels are delivered in line with performance objectives.  
• Select, hire, and onboard employees; provide coaching, training, and feedback to enhance performance and development; proactively address performance gaps.
• Prepare or contribute to operating and personnel budgets; monitor spending and recommend adjustments as needed.
• Perform other duties and responsibilities as assigned.

Skills, Knowledge & Expertise

• Bachelor’s degree (B.A.) in logistics, business administration, or supply‑chain management preferred; or five to seven years of related experience and/or training; or an equivalent combination of education and experience.

• Excellent analytical and negotiating skills.
• Strong communication and interpersonal skills for customer and vendor interactions.
• Minimal travel: ~25% (customer and internal meetings).
• Experience training, supervising, and appraising staff.
• Ability to operate mechanical and IT systems.
• Ability to ensure quality objectives and delivery deadlines are met.
• Proficiency in data entry, time management, critical thinking, and leadership.
• Ability to learn company ERP software.
• Ability to create clear, concise, and compelling presentations and reports with strong impact at executive levels.
• Proficiency in Oracle JDE 9.2 preferred.

Job Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.  Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from.  High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line 
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – Company paid 
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid 
• Paid Vacation – start with a prorated amount of hours your first year depending on start date.  80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements 
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity 
• Opportunities for internal promotions/career advancement 
• Company Vehicle/Insurance – this benefits only applies to certain positions