Vice President of Operations - Digital Agency

We’re recruiting on behalf of a growing digital services organization seeking a Vice President of Operations to lead and scale service delivery across the business.

This senior leader will oversee both client account services and fulfillment teams including paid media, SEO, creative, web, and analytics. The role acts as a key bridge between daily execution and long-term operational strategy, ensuring strong client outcomes, efficient delivery, and scalable growth.

This opportunity is ideal for an operational leader who has built and managed multi-team environments within a marketing agency, digital services firm, or consulting organization.

What You’ll Do

Operational Leadership

• Oversee daily operations across client services and fulfillment teams

• Align account management and delivery teams to improve collaboration and performance

• Lead directors and senior managers while driving accountability around KPIs, retention, and delivery quality

• Manage resource planning, workload balancing, and headcount forecasting

Operational Strategy

• Translate company objectives into departmental execution plans

• Identify workflow inefficiencies and implement scalable operational improvements

• Establish consistent processes and service delivery standards across teams

• Help design organizational structures that support growth

Client Success & Escalation Management

• Support client retention and revenue growth through strong operational execution

• Provide executive leadership for complex client escalations and high-value accounts

• Ensure smooth onboarding, transitions, and renewals

Leadership & Organizational Development

• Mentor and develop department leaders and managers

• Partner with HR on hiring strategy, staffing plans, and performance management

• Strengthen leadership accountability and team development

Reporting & Executive Alignment

• Oversee operational reporting including KPIs, utilization, and delivery metrics

• Partner with finance and executive leadership on profitability and performance targets

• Provide operational updates and insights to senior leadership

What You’ll Bring

• Extensive experience leading operations or service delivery teams within a marketing agency, advertising agency, digital services firm, or consulting organization

• Track record managing multiple departments and leading senior managers or directors

• Experience with resource planning, capacity management, and operational performance metrics

• Ability to lead teams through organizational growth and change

• Strong communication, analytical, and decision-making skills

• Experience improving processes and driving data-driven operational performance