Vice President of Human Resources

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for directing the overall operations and staff of the Human Resources department, including recruitment, training/development, performance management, employee engagement, succession planning, HRIS, HR administration, compensation, and benefit administration.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. Supports GM in driving HR/business initiatives. 
• Responsible for strategic human resource planning and continuous improvement to provide the company with the best people talent available, and to position the company as the employer of choice by being aware of policies, practices, and trends within the gaming and racing industries.
• Develops programs that enhance the performance of property team members relative to service initiatives and engagement planning.
• Ensures that scheduling is done effectively and efficiently, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns/deviations to Executive Management/GM.
• Participates in the development of the property's strategic logics to include plans and programs as a strategic partner, but particularly from the perspective of the impact on people.
• Evaluates and advises on the effect of new programs/strategies and regulatory action as they impact the attraction, motivation, development, and retention of the people resources of the property.
• Develops staffing strategies and implementation plans and programs to identify talent within and outside the property for positions of responsibility. identifies appropriate and effective external sources for candidates for all levels within the company.
• Conducts and oversees effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.
• Develops programs to allow the property to embrace applicants and employees of all ethnicities/backgrounds and enhance the development and performance of all employees.
• Establishes credibility throughout the property with management and employees to be an effective listener and problem-solver of people issues.
• Develops appropriate policies and programs for effective management of the people resources of the property, including but not limited to programs for employee relations, affirmative action, sexual harassment, employee complaints, external education, and career development.
• Maintains current knowledge of HR policies, programs, laws, and issues.
• Provides technical advice, knowledge, and support to others within and outside the Human Resources department.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management/GM.
• Maintains strict confidentiality in all departmental and company matters.

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university, plus ten (10) years of progressive Human Resources experience; or equivalent combination of education and experience.
• Minimum three (3) years of management experience at a senior/executive level, including recruitment, training, benefit administration, compensation, and employee/labor relations required.
• Prior experience in the gaming industry preferred.
• PHR or SPHR professional designation preferred.
• Master’s degree in Human Resources, Business, or related field preferred.
• Must have excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Prior experience in high-volume recruiting, developing, and leading HR teams with a business partner model, and experience with property/company openings preferred.
• Must have experience working in a union environment and have taken part in negotiations with the union.
• Ability to manage employees working in a high-pressure environment towards successful results for the property and company.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to research and gather data from several sources, compile information, and prepare reports.
• Must have extensive knowledge of principles, theories, and practices of Human Resources Management.
• Must have exceptional customer service, interpersonal, and organizational skills.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES                                                     

This job will have supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually minimal.

unrestricted second hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer