Vice President of Customer Success (Grocery Technology / POS)
Jobot
New York, NY
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JOB DETAILS
SALARY
$180,000–$225,000 Per Year
SKILLS
Best Practices, Customer Acquisition, Customer Churn, Customer Escalations, Customer Retention/Renewal, Customer Satisfaction, Develop and Maintain Customers, Finance, Leadership, Legal, Marketing, Mentoring, Metrics, Onboarding, Operations Planning, Operations Processes, Performance Analysis, Point of Sale (POS) Systems, Post-Sales, Process Development, Reporting Dashboards, Resolve Customer Issues, Retail, Revenue Growth, Sales Strategy, Salesforce.com, Strategic Planning, Team Lead/Manager, Up-Selling
LOCATION
New York, NY
POSTED
2 days ago
This Jobot Job is hosted by: Danielle Liguori
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Salary: $180,000 - $225,000 per year
A bit about us:
A technology company that helps grocery businesses increase revenue seeks Vice President of Customer Success
Location: Manhattan, NY – walking distance to Penn Station and Madison Square Garden
Why join us?
· Competitive executive compensation including bonus and equity
· Rapidly growing retail technology company
· Lead and scale a 30-person team
· Direct visibility and collaboration with executive leadership including the COO
· Opportunity to shape Customer Success strategy across onboarding, adoption, and renewals
Job Details
This executive role leads the Customer Success organization, driving onboarding, adoption, retention, and growth across the company’s grocery retail client base. The VP will manage a team of Customer Success managers and leaders, establish scalable processes, and implement operational structures that maximize adoption, renewals, and client satisfaction.
Location: New York, NY 10001 · (4-5 days onsite)
Responsibilities:
· Lead and develop a Customer Success organization of ~30 professionals with 5 direct reports
· Manage managers responsible for onboarding, training, support, and renewals
· Drive product adoption, customer satisfaction, and measurable outcomes across retail clients
· Increase renewals and reduce churn across the customer portfolio
· Recruit, onboard, and mentor Customer Success managers to build a high-performing team
· Resolve escalated client issues with speed, urgency, and operational excellence
· Apply deep knowledge of grocery, retail technology, or POS systems to guide strategy
· Map customer journeys and implement listening points to track adoption, usage, and satisfaction
· Build segmentation strategies for targeted interventions across the customer base
· Translate strategic initiatives into measurable execution plans and operational metrics
· Partner with Marketing, Product, and Finance on adoption, retention, and expansion initiatives
· Develop dashboards and reporting frameworks to track team performance and client health
· Identify expansion opportunities through advocacy and upsell strategies
· Bring recurring revenue best practices to post-sale strategy
· Hands-on use of Salesforce to track and report adoption, renewals, and engagement metrics
Requirements:
· 8+ years experience
· Experience managing managers and teams of 20+
· Grocery or POS industry experience required
· Salesforce experience required
· Strong leadership and team-building skills
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
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About the Company
J
Jobot
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
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COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com