Position
Vice President, Information Systems
(Corelation or Symitar credit union experience required)
Overview
We’re seeking a hands-on IT leader to oversee information security, IT service management/help desk, networking, and systems administration while also helping lead the credit union’s major Corelation (KeyStone) core system conversion currently underway. Working closely with the Senior Vice President, Information Systems, the VP of Information Systems will develop strategies that align these functions with daily operations and the strategic goals of senior leadership and the Board of Directors, ensuring the organization’s systems are configured correctly and technology operations are fully prepared for a successful conversion.
What You’ll Do
- Lead day-to-day IT operations across security, help desk/ITSM, infrastructure, networking, and systems administration
- Support the organization’s core system conversion efforts by partnering with internal stakeholders and vendors on system planning, readiness, and operational impacts
- Participate in core system configuration activities as needed, including supporting setup of tables, parameters, and related operational components in coordination with the project team
- Improve IT service delivery by enhancing ticket workflows, resolution times, performance metrics, and end-user satisfaction
- Implement and continuously optimize ITIL practices (incident, problem, change, and asset management)
- Develop, maintain, and document IT policies, standards, and procedures, ensuring clear written communication and adoption across the organization
- Support and expand an employee information security awareness program
Ensure infrastructure is reliable, scalable, and secure, with strong uptime and performance - Oversee end-user hardware/software deployment, maintenance, and lifecycle management
- Manage vendors and service providers, including performance, escalations, renewals, and coordination with hosted/cloud service partners
- Advise senior leadership on information security and IT operational risks, priorities, and recommendations
- Maintain Business Continuity and Disaster Recovery plans, ensuring they are current and tested at least annually
- Ensure backup systems and procedures are maintained and recoverable when needed
- Partner cross-functionally to modernize tools and systems that support business needs
- Support IT budgeting, forecasting, and short- and long-term technology planning
Drive continuous improvement initiatives to increase efficiency and reduce friction for end users - Stay current on emerging technologies and recommend solutions that improve security and operational effectiveness
- Lead and develop a high-performing IT team through coaching, support, and change management
- Bachelor’s degree in computer science or related field, or equivalent certifications and/or experience
- 5+ years of IT management experience (financial institution experience preferred)
- Strong hands-on understanding of:
– Information security
– IT help desk / IT operations
– Networking and infrastructure
– Systems administration - Working knowledge of IT Service Management (ITSM) and ITIL
- Excellent written and verbal communication skills, including the ability to create clear policies and procedures
- Hands-on experience with the Corelation (KeyStone) or Symitar credit union core system
- Experience working with Westcom Resources Group (WRG) or similar hosted/core service providers
- Experience supporting core conversions or major enterprise system implementations
- Experience with Microsoft Azure and Microsoft 365 (M365) environments
- Rare employer-funded defined benefit pension
- Pension plus 401(k)/Roth(k) retirement stack
- $0 employee-only medical premiums (100% employer paid)
- Strong family healthcare, plus $0 vision and fully paid dental
- Employer-paid life, AD&D (up to $500K), STD, and LTD
- Direct Placement/Benefited Role
- On-site, Monday through Friday
- 8:30 AM – 5:30 PM, with occasional off-hours as needed to support operational needs
INDH