Veterinary Receptionist (Part-time)

Midtown Veterinary Hospital is a boutique general practice nestled in the heart of Silicon Valley in Palo Alto, California. Our modern, spacious facility is designed with both efficiency and comfort in mind, enabling us to deliver outstanding wellness, preventative, and urgent care services in a location that offers the perfect blend of community feel and city convenience.

Our tight-knit team thrives on exceptional collaboration and a deep commitment to both patient care and workplace positivity. We've purposefully built dedicated wellness spaces into our practice—including a fully stocked snack room and a tranquil outdoor break area—creating an environment where great care starts with well-cared-for people.

What Sets Us Apart

• Wellness Focus: Dedicated spaces for team members including stocked snack room and outdoor break area
• Personalized Environment: Smaller practice where your ideas are heard and contributions matter
• Prime Location: Steps away from Palo Alto's best cafés and eateries in a vibrant neighborhood
• Collaborative Culture: True teamwork in a cohesive environment that values connection
• City-Neighborhood Balance: Perfect blend of urban energy and community charm

Located in the heart of Palo Alto, join a team that values connection, care, and community. Experience a veterinary career where efficiency meets empathy in one of Silicon Valley's most desirable locations.

As a part-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

*We are seeking coverage Saturday - Sunday from 10am - 6pm*

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

• Having weekend availability 
• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

• High School Diploma/GED or equivalent required
• 2+ years of customer service experience in an animal hospital
• Experience with veterinary programs, eVet preferred
• Strong knowledge of veterinary terminology and protocols
• Manage cash handling and financial transactions

• Competitive Pay: $25.00 - $28.00 per hour, commensurate with experience
• Comprehensive Benefits: 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.