Veterinary Receptionist
Flatt Veterinary Clinic
Cookeville, TN
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JOB DETAILS
SALARY
$15–$16 Per Hour
LOCATION
Cookeville, TN
POSTED
13 days ago
Description
Flatt Veterinary Clinic is seeking a Full-Time Veterinary Receptionist / Customer Service Representative (CSR) to join our growing animal hospital team. We are a compassionate, client-focused veterinary practice dedicated to providing high-quality medical care and exceptional customer service to pets and their families.
If you have experience in a veterinary clinic, animal hospital, medical office, or healthcare setting and thrive in a fast-paced, team-oriented environment, we would love to connect with you.
The Veterinary Receptionist plays a critical role in maintaining smooth daily operations while delivering an outstanding client experience.
Key Responsibilities
Client Service & Front Desk Operations
- Greet clients and patients warmly and professionally
- Deliver exceptional customer service in a busy veterinary environment
- Answer multi-line phones and manage high call volumes
- Respond to client inquiries regarding services, procedures, and policies
- Provide clear communication between clients and veterinary staff
- Schedule, confirm, and manage appointments for exams, surgeries, and follow-ups
- Optimize appointment flow to support efficient clinic operations
- Minimize wait times while maintaining accuracy
- Oversee patient check-in and discharge processes
- Process payments, issue receipts, and manage invoices
- Maintain accurate financial documentation
- Accurately enter and update client and patient information in the electronic medical record (EMR) system
- Maintain organized, detailed, and compliant medical records
- Assist with administrative tasks including filing and data entry
- Prepare patient information for veterinarians and technicians
- Handle client questions and concerns with empathy and professionalism
- Resolve issues efficiently and escalate when appropriate
- Support clients during routine visits and emotionally sensitive situations
- Work closely with veterinarians, technicians, and support staff
- Support workflow and patient care coordination
- Contribute to a respectful, collaborative team culture
Skills, Knowledge & Expertise to be Successful
Preferred:
- 1–2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or in a medical/healthcare customer service role
- Experience in a veterinary clinic or animal hospital strongly preferred
Required Skills:
- Excellent communication and interpersonal skills
- Strong multitasking and organizational abilities
- High attention to detail and accuracy in recordkeeping
- Comfort with EMR software and scheduling systems
- Professional demeanor with compassion and emotional intelligence
- Ability to work in a fast-paced veterinary setting
What We Offer
At Flatt Veterinary Clinic, we believe our team is the foundation of exceptional veterinary care. As a full-time Veterinary Receptionist / Customer Service Representative, you’ll receive a comprehensive benefits package and meaningful opportunities for professional growth.
- Hourly pay based on experience, skill level, and veterinary background
- Performance-based growth and advancement opportunities
- Medical, dental, and vision insurance
- 401(k) retirement plan with employer match
- Paid Time Off (PTO) and paid holidays
- Company-paid life and disability insurance
- Employee Assistance Program (EAP)
- Continuing education support
- Access to training resources and skill development programs
- Opportunities to grow into senior CSR, lead receptionist, or hospital leadership roles
- Cross-training opportunities to expand your veterinary knowledge
- Generous employee discounts on veterinary services and products
- The opportunity to work in a modern, well-equipped animal hospital
- Collaborative work environment built on respect and communication
- Leadership that values feedback and employee engagement
- A practice that prioritizes both patient care and team well-being
About the Company
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