Veterinary Assistant/Receptionist

Westchester Veterinary Center & Cat Clinic is a full-service veterinary hospital located in Westchester Village known for delivering outstanding care with a personal touch. We specialize in wellness and diagnostics, advanced dental treatments, and regenerative medicine, including innovative therapies such as laser therapy, stem cell therapy, and acupuncture.

Our practice is dedicated to supporting every patient's well-being through a combination of cutting-edge treatments and heartfelt compassion. We take a personalized approach to each pet's needs, blending modern veterinary medicine with compassionate, whole-animal care that addresses all aspects of their health and comfort.

What Sets Us Apart

• Specialized Therapies: Expertise in regenerative medicine including laser, stem cell, and acupuncture
• Empathetic Culture: Positive, inclusive team environment where every voice matters
• Continuous Learning: Strong commitment to ongoing education and mentorship
• Collaborative Approach: Team that values support and working together for optimal care
• Personalized Medicine: Tailored treatment plans that consider each pet's unique needs

Join us at Westchester Veterinary Center & Cat Clinic if you're passionate about progressive medicine, value a supportive team, and want to make a real difference in the lives of pets and their people.

Join our veterinary hospital as a full-timeVeterinary Assistant and become a teammate of our animal healthcare team! This position offers the perfect opportunity to make a meaningful difference in animals' lives while building a strong foundation in veterinary medicine. If you have a genuine love for animals and a desire to grow in the veterinary field, we'd love to welcome you to our team!

*This role requires working 4 days and you would be cross-training with the receptionists and assistants/technicians*

Veterinary Assistant Duties:

• Compassionate Care Provider: Handle, restrain, comfort, and reassure animals of all temperaments.

• Medical Support Expert: Assist with treatments, diagnostics, and surgeries; monitor patients; maintain records.

• Hospital Caretaker: Maintain cleanliness, organize facilities, and ensure a sanitary environment.

• Communication Liaison: Relay patient updates and ensure care continuity among the team.

• Client Educator: Communicate care plans, instruct home treatment to clients, and guide medication use.

Veterinary Receptionist Duties:

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

• Having full-time and weekend availability 
• Strong animal handling skills with the ability to safely restrain patients of all temperaments for examinations and procedures
• Experienced with medication administration (PO, SQ, IM, and IV) and vaccine administration
• Knowledge of prescription medications to effectively instruct clients with home care instructions
• Excellent attention to detail in monitoring patients and maintaining medical records
• Effective communication skills with team members and clients
• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

• High School Diploma/GED or equivalent required
• Associate degree in veterinary technology or continuing education in veterinary science a plus
• At least three years of experience in an animal hospital completing the details listed above
• Proficient computer skills for maintaining electronic medical records
• Experience with veterinary programs, Cornerstone preferred
• Strong knowledge of veterinary terminology and protocols
• Manage cash handling and financial transactions

• Competitive Pay: $19.50 - $27.00 per hour, commensurate with experience
• Comprehensive Benefits: 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.