VAS Product Manager
TalentBurst, Inc.
Jacksonville, FL(remote)
Location: 100% Remote
Duration: 12 Months contract
About the team
- The Digital Customer Experience & Portals team tackles some of most exciting and challenging projects I the industry. We define, design, build, deliver and manage best-in-class digital products across web and mobile, for our customers, clients and colleagues.
- Our mission is to support businesses of all sizes, helping them grow in-store and online. Our suite of products includes self-service portals that simplify reporting and provide value-add business tools for our merchants and partners. We are a passionate about driving innovation and delivering digital experiences that delight our customers.
- As a Product Manager focused on Value-Added Services (VAS), you will play a pivotal, delivery-focused role in executing our VAS roadmap within the US and UK SMB portals. You will drive the integration of VAS into our digital portals to increase customer awareness, adoption, and ongoing usage—ranging from digital placements and campaigns to fully embedded, self-serve product experiences.
- You will take ownership of initiatives already in flight, launch new VAS integrations from concept to delivery, and ensure momentum is maintained throughout the cover period. This is a hands-on, outcome-driven role with a strong emphasis on prioritization, delivery, and commercial impact.
- Own the VAS roadmap for our digital portals, including short term delivery and shaping the pipeline of additional VAS through 2026.
- Facilitate decision making on which Value Added Services are offered digitally across North America and the UK, in partnership with commercial, product, and regional stakeholders.
- Prioritize requirements and manage development capacity, balancing new VAS launches with enhancements to existing offerings.
- Define clear requirements, user journeys, and acceptance criteria for VAS integrations, working closely with design and technology teams.
- Oversee delivery of in-flight VAS initiatives, ensuring momentum is maintained and dependencies are actively managed.
- Drive commercialization of VAS through portals and dashboards in line with agreed KPIs, and regularly report on progress, milestones, and performance.
- Partner with Marketing and Commercial teams to support go to market activities, enablement, and training for VAS launches and enhancements.
- Act as a subject matter expert for the VAS products and supporting systems, translating effectively between business and technology teams.
- Manage in life product changes, issue resolution, and general support for live VAS offerings.
- Prepare clear updates and recommendations for senior management and executive stakeholders on matters related to VAS products, roadmap, and performance.
- Ensure clear documentation & knowledge transfer to support continuity after the cover period.
- Demonstrable experience defining, developing, and launching digital products in a complex, multi stakeholder environment (ideally in payments, fintech, or SaaS).
- Hands on experience working with Agile development teams, including translating business needs into user stories, requirements, and detailed designs.
- Strong commercial and customer mindset, with experience driving digital adoption and product performance against measurable KPIs.
- Excellent communication and stakeholder management skills, including working with third party vendors.
- Highly organized and detail oriented, with the ability to manage multiple workstreams and shifting priorities.
- Self motivated and proactive, with the ability to influence outcomes without direct line-management authority.
- Analytical skills: comfortable with dashboards, product analytics, and data-driven decision making.
- A strong point of view on what "good” looks like in digital product experiences, and the confidence to raise standards.
- Ability to understand complex technical or operational constraints and assess their impact on customer experience.
About the Company
TalentBurst, Inc.
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!