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UX Researcher (Financial Services)

Cella

Malvern, PA

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JOB DETAILS
SALARY
$72–$82 Per Hour
SKILLS
Accidental Death and Dismemberment (AD&D), Analysis Skills, Anthropology, Banking Services, Cognitive Psychology, Cognitive Science, Communication Skills, Cross-Functional, Customer/Client Research, Customer/Consumer Behavior, Financial Services, Genetics, Human-Computer Interaction, Informed Consent, Insurance, Interviewing Skills, Life Insurance, Market Trend Analysis, Prescription Drugs, Product Design, Product Development, Product Lifecycle, Product Strategy, Qualitative Research, Quantitative Research, Regulations, Regulatory Compliance, Research Protocols, Research Skills, Staff Requirements, Strategic Planning, Survey Design, Technical/Engineering Design, Testing, Trend Analysis, Usability Testing, User Experience Design (UXD), User Interface/Experience (UI/UX)
LOCATION
Malvern, PA
POSTED
1 day ago
Location: Charlotte, North CarolinaJob Type: ContractCompensation Range: $72 - 82 per hourWe are seeking talented UX Researchers on behalf of our client in the financial services industry. We are building a qualified talent pool to meet projected staffing needs for anticipated contract roles. Please note that specific pay rates and project details will vary depending on the roles that arise.Location/Commutability: Candidates must be commutable to one of the following locations: Malvern, PA, Charlotte, NC, or Phoenix, AZ. Remote applicants may be considered dependent on highly relevant experience.Responsibilities:Candidates will be expected to perform or lead the following functions:Lead the strategic planning, execution, and analysis of end-to-end user research across product lifecycle stages (foundational, exploratory, and evaluative).Design and execute a variety of research methodologies, including usability testing, in-depth interviews, field studies, survey design, and remote unmoderated testing, to understand user behaviors, needs, and pain points in complex financial domains.Synthesize qualitative and quantitative data from research, market trends, and product analytics to derive actionable insights that directly influence product strategy and design decisions.Effectively communicate research findings, insights, and recommendations to cross-functional partners, including Senior Product Owners, UX Designers, and Engineers, through clear, compelling reports and presentations.Manage and maintain a research repository, ensuring research findings are accessible, tagged, and leveraged for future projects to maximize research impact and institutional knowledge.Partner with Legal and Compliance teams to ensure all research activities, consent forms, and data handling procedures adhere strictly to corporate policy and industry regulations concerning client data and privacy.Qualifications:Experience: Minimum of 5-8 years of progressive experience conducting UX Research within a fast-paced, digital product development environment.Industry Expertise: Proven, substantive experience conducting research for complex digital platforms and products within the financial services, banking, insurance, or other highly regulated industries where research protocols and compliance are critical.Methodological Expertise: Expert proficiency in both qualitative and quantitative research methods, including advanced experience with research tools (e.g., UserTesting, Qualtrics, Dovetail, or similar platforms).Communication & Influence: Demonstrated ability to translate complex research data into concise, strategic narratives that influence senior stakeholders and drive consensus on product direction.Portfolio: A strong research portfolio is required, showcasing case studies that detail the applicant's role in research design, execution, analysis, and the measurable business or user outcomes achieved.Education: A Bachelor's or Master's degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Anthropology, or a related field is preferred.JOBID: 112025-116993#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

About the Company

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Cella