Utility Billing Administrator

Utility Billing Administrator

Location Balch Springs, TX | Onsite

COMPENSATION & SCHEDULE

• $26-30/ hour based on experience

• Full-time (business hours)

• W2 employment

ROLE IMPACT

Lead and oversee the Utility Billing division to ensure accurate, timely billing and revenue collection for the community. This role drives operational efficiency, regulatory compliance, and customer service excellence while supervising staff and optimizing billing systems. Success is measured by accurate financial reporting, minimized revenue loss, and improved service delivery to residents.

Key Responsibilities

• Supervise utility billing staff, including workflow coordination, training, performance evaluations, and disciplinary or hiring recommendations

• Oversee the full billing cycle including meter reading coordination, invoicing, account adjustments, collections, and data integrity

• Conduct audits and implement internal controls to ensure compliance with city policies, water regulations, and state and federal requirements

• Analyze billing trends and financial data to identify revenue recovery opportunities and operational efficiencies

• Serve as primary point of contact for utility billing policies, rate discussions, customer escalations, and financial impact reporting

Minimum Qualifications

• Associate degree in Business Administration, Public Administration, or related field

• 4+ years of utility billing, customer service, or municipal government experience, including 2+ years in a supervisory role

• Valid driver’s license

• Core Tools & Systems

• Utility Billing Software (municipal billing platforms)

• Financial reporting systems and Excel (data analysis and forecasting)

• Customer account management systems (CRM – Customer Relationship Management software)

• Meter reading and billing technology systems

Preferred Skills

• Bilingual in English and Spanish

• Experience conducting rate studies and financial forecasting

• Strong knowledge of utility billing laws, compliance standards, and cost recovery principles

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