Urgent Hiring: Client Relationship Coordinator

At Pinnacle Partners Management, Inc., a forward-thinking marketing firm with deep telecom expertise, the Client Relationship Coordinator will be the heartbeat of the Quantum Fiber in Denver. As a Client Relationship Coordinator, you’ll go beyond support to offer smart, personalized guidance that helps clients thrive on America’s most reliable fiber network.

As a Client Relationship Coordinator, you're the manager of joyful journeys with Quantum Fiber! The Client Relationship Coordinator curates an exceptional Quantum Fiber onboarding experience, adds delightful touches to every client interaction, and ensures the route always leads to their goals, making loyalty a beautiful destination.

Key Responsibilities of the Client Relationship Coordinator

• Manage client inquiries, resolve service issues, and provide proactive support across Quantum Fiber internet, voice, enterprise connectivity, cloud, and security services.

• Coordinate digital onboarding by explaining Quantum Fiber features, confirming eligibility, and ensuring seamless account setup.

• Monitor client accounts, track sales milestones, and verify compliance with service level agreements to maintain reliability.

• Maintain CRM records of client interactions, account changes, and feedback to support retention, compliance, and reporting accuracy.

• Collaborate with sales, operations, and technical teams to ensure smooth installations, timely activations, and consistent service delivery.

• Support customer engagement initiatives by contributing to education programs, targeted sales campaigns, and outreach that elevate Quantum Fiber’s visibility and trust.

Minimum Qualifications of the Client Relationship Coordinator

• High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, Marketing, or Technology preferred.

• Experience in client support, customer success, or account management, ideally within fiber internet, enterprise connectivity, SaaS, sales, or telecommunications.

• Strong communication skills to explain Quantum Fiber service options clearly, build trust digitally, and adapt messaging across diverse customer segments.

• Knowledge of telecommunications systems, fiber‑optic infrastructure, and internet connectivity to assist with troubleshooting and ensure reliable service delivery.

• Proficiency in CRM platforms and workflow tools to manage records, monitor engagement, and streamline processes for efficiency and compliance.