TTH Customer Success Specialist in Horsham- Up to 75k!
Beacon Hill Staffing Group, LLC
Horsham, PA
JOB DETAILS
SALARY
$75,000 Per Year
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Analysis Skills, Auditing, Biology, Consulting, Continuous Improvement, Customer Service Management, Customer Support/Service, Detail Oriented, Distribution Channel, Establish Priorities, Fortune 500 Customers, Healthcare, Identify Issues, Legal, Logistics, Medical Equipment, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Order Management, Organizational Skills, Problem Solving Skills, Regional Sales, Regulations, Sales Support, Time Management, Willing to Travel
LOCATION
Horsham, PA
POSTED
8 days ago
Our client, a growing medical device company in Horsham, PA, is currently seeking a contract-to-hireCustomer Success Specialist to join their Operations team. This role is a critical, high‑impact position supporting sales teams, distributors, and internal stakeholders in a fast‑paced, high-touch environment. The ideal candidate is detail‑oriented, service‑driven, and thrives in roles that require accuracy, accountability, and cross‑functional collaboration.
About the Job:
- Manage the Customer Service inbox and dedicated phone line with a focus on professionalism, responsiveness, and high‑quality service
- Serve as the frontline support resource for Area Sales Directors and Distributors, ensuring timely follow‑up and issue resolution
- Educate sales reps, distributors, and internal teams on documentation requirements, charge sheet completion, and order workflows
- Coordinate couriers, return requests, field transfers, and urgent logistics to ensure products are available for surgical cases
- Troubleshoot order discrepancies, system issues, and data errors in partnership with internal teams
- Travel approximately 10% annually (4-5 trips) to conduct field inventory audits
About You:
- Associate's degree or higher required
- 2+ years of experience in Customer Service, Order Management, or Operations (medical device or healthcare industry strongly preferred)
- Excellent analytical and problem‑solving skills, with the ability to independently resolve data discrepancies
- Highly organized with the ability to prioritize competing demands and meet deadlines
- Proficiency in Microsoft Office, including Excel, Outlook, and Word
This contract to hire opportunity offers Up to $34/hour, or an annual salary up to $75,000. This position is fully onsite in Horsham, PA, Monday through Friday, 8:00 AM - 5:00 PM. There is up to 25% domestic travel. If you are a detail‑driven customer success professional with experience in the medical device industry, apply today with a Microsoft Word copy of your resume!
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you!
Beacon Hill. Employing the Future (TM)
About the Company
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