Trust and Safety Analyst, User Feedback, Ads
Austin, TX
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.
- Experience working with SQL or Python.
Preferred qualifications:
- Master's degree in relevant field.
- Experience working with abuse, spam, and fraud.
- Experience analyzing ML models performance or working on Large Language Model (LLMs).
- Experience working on product policy analysis and identifying policy risks.
- Experience relaying communications between technical and non-technical teams.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
The role involves analyzing user feedback to identify opportunities of improving Policy enforcement on Google Ads. We value and implement solutions to improve coverage (get maximum actionable feedback), extract value for the feedback (Enforcement leads and opportunities to improve our policy coverage, LLM/models to identify actionable opportunities) and build solutions to make user accessible to product and enforcement.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.Responsibilities
- Perform complex data analyses to derive insights that help identify and fight abuse across our products.
- Own technical implementation of production-level pipelines, documentation, check-in process, etc.
- Use technical judgement to drive project delivery, challenge proposals and identify risks. Manage multiple interdependent projects of moderate to high complexity and scope against crashed timelines.
- Analyze and debug escalations and identify trends that can indicate bigger product risk.
- Review graphic, controversial, and sometimes offensive/sensitive content during the course of this role.
About the Company
Build for everyone
Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.
It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.
So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
Benefits
We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.
Learn more about Google’s benefits on this site featuring Googlers’ experience.
How we Hire
Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.