Travel Reservations & Sales Operations Manager

THIS IS AN IN OFFICE POSITION - REMOTE OR HYBIRD IS NOT AN OPTION

Antarctic Logistics & Expeditions (ALE) is the most experienced deep‑field operator in Antarctica, delivering world‑class guided experiences, air support, and logistical expertise for governments, independent expeditions, and adventurous travelers from around the globe. As demand for polar travel accelerates, guests and partners expect seamless, high‑touch service from their very first inquiry to their arrival at Union Glacier. To meet that momentum, we're searching for a Travel Reservations & Sales Operations Manager who thrives in a fast‑paced, multicultural environment-someone who understands the travel agency ecosystem, can nurture global partner relationships, and can turn complex expedition logistics into smooth, unforgettable guest journeys. With year‑round operations in Salt Lake City and seasonal hubs in Punta Arenas, Chile and Antarctica, ALE offers a rare opportunity to shape the future of expedition travel at the highest level.

The Travel Reservations & Sales Operations Manager plays a central role in ensuring the seamless delivery of ALE's expeditions and guest experiences in Union Glacier, Antarctica. This position bridges sales administration, partner coordination, overseeing both expeditions sold through Guide Companies, Agents, and the Expedition Manager, as well as direct guest bookings generated through ALE's marketing and social media channels.

In addition to managing bookings and guest documentation, the Travel Reservations & Sales Operations Manager oversees database accuracy, sales related financial activities, government contract requirements, and efficient support across the organization.

Duties and Responsibilities

Sales & Channel Partner Management

• Strategic Planning & Communication

• Direct Guest Sales
• Client & Partner Relations
• Sales Administration & Compliance
• Financial Oversight (Sales related)
• Team Leadership

Database Management

• Oversee the seasonal operations within the databases (flights, experiences, packages, inventories).
• Monitor accuracy of Database and DCS System

Keys to Success

• Bachelor's degree in business administration, management, marketing or equivalent experience.
• Ten (10) years of experience in adventure tourism, sales administration, or operations management preferred.
• Minimum of seven (7) years of progressive management experience, leading cross-functional teams.
• Proven track record of supporting revenue growth through effective sales administration, partner coordination, and guest booking management.
• Understanding of market dynamics, customer expectations, and regulatory requirements
• Experience in forecasting, budgeting, and aligning sales with operational capacity
• Strong problem‑solving and decision‑making background
• Advanced proficiency in Excel (pivot tables, formulas, reporting) and database.
• Intermediate level ability with MS Office, Word, PowerPoint, and project management software
• Ability to travel to our office in Chile and Antarctic operation in Union Glacier.

Compensation and Benefits

We offer a competitive wage with bonus potential

Benefits include Medical, Vision & Dental Insurance, Term Life Insurance, Short-Term Disability & Long-Term Disability, Flexible Saving Account, Paid Vacation & Sick Leave, Paid Holidays.

This is an FLSA Exempt position.