Transportation Analyst

Payrate: $21.27 - $21.27/hr.

Summary:

The Transportation Analyst is responsible for managing and contacting bulk customers to ensure the accuracy of orders within the Transportation Management System (TMS) prior to carrier tender. The role involves verifying key order details such as ship-to location, contact information, bulk product type, delivery quantity, and unload method (meter or scale), among other validation steps.

Responsibilities:

• Contact bulk customers to validate all order details in TMS before carrier assignment.
• Document all customer communications in accordance with established call script guidelines.
• Perform and manage data updates within TMS, ensuring corresponding email notifications are sent to Customer Service.
• Maintain order integrity by verifying all critical order information.
• Communicate courteously and effectively with customers via phone, email, and Teams chat.
• Work independently and manage multiple priorities in a fast-paced environment.
• Collaborate closely with the Bulk Control Tower team and follow operational directions.
• Plan and execute loads in TMS, assign carriers, and track shipments from pick-up to delivery.
• Apply training and learnings to daily work to ensure accuracy, timeliness, and quality of service.

Qualifications:

• Bachelor’s degree or military experience required.
• Experience with Transportation Management Systems (TMS) encouraged but not required.
• Proficiency in Microsoft Outlook for daily communication and coordination.
• Strong customer service skills with the ability to handle multiple tasks efficiently.
• Detail-oriented, quick-thinking, and effective at problem-solving in dynamic situations.
• Demonstrated ability to follow up promptly and manage workload with minimal supervision.

Pay Transparency: The typical base pay for this role across the U.S. is: $21.27 - $21.27/hr.  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select.  Full-time employees are eligible to select from different benefits packages.  Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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