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Training Supervisor - Mission Control

Iconma

Scottsdale, AZ

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JOB DETAILS
SKILLS
Audiovisual, Communication Skills, Establish Priorities, Genetics, Health Plan, Learning Management System (LMS), Manufacturing, Mentoring, Operational Improvement, Operational Strategy, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Quality Assurance, Record Keeping, Risk Analysis, Risk Management, Staff Training, Standard Operating Procedures (SOP), Status Reports, Team Player, Technical Support, Time Management, Training Program, Training/Teaching, Writing Skills
LOCATION
Scottsdale, AZ
POSTED
8 days ago
Our Client, a Av Manufacturing company, is looking for a Training Supervisor - Mission Control for their Scottsdale, AZ location.
 
Responsibilities:
  • Partner with Leads, Managers, Project Managers, Trainers and Mentors to optimize training program efficiency and throughput.
  • Serve as a point of contact for Mission Control training team personnel on-location, including alignment on procedures, conducting Trainer and Mentor training, and audit Trainer and Mentor activities for quality assurance.
  • Oversee Mission Control learner progression and maintain accurate records in the Learning Management System
  • Schedule training missions/sessions and resources needed for training events in alignment with high-level team scaling goals
  • Facilitate classroom and on-the-job training sessions as needed, including IRL and simulated experiences
  • Update training materials as needed (classroom decks, assessments, etc.)
  • Identify location risks, determine mitigations and contingencies, and report the status of training program throughput to the Training Program Manager.
  • Fulfill 8 hour minimum requirement per quarter, acting as a tactician on service missions to keep knowledge and performance of SOPs current. 
 
Requirements:
  • At least 12 months as a fully trained individual on the Mission Control team
  • 1-3 years of experience in the AV space
  • Knowledge of Mission Control procedures and responsibilities
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality
  • Proven ability to problem solve and improve operational efficiency
  • Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
  • Excellent time management and prioritization skills
  • Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
  • Previous experience in a supervisory role
  • Experience teaching, instructing, and/or training
  • Bachelors degree/management experience preferred
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/