TrackWise Support Engineer
HCLTech
Huntington, IN
- Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
- Perform system monitoring, health checks, and performance tuning.
- Manage user accounts, permissions, and access controls within TrackWise.
- Implement and maintain TrackWise configurations, workflows, and data structures.
- Develop and maintain custom Java-based components and integrations for TrackWise.
- Troubleshoot and resolve Java-related issues within the TrackWise environment.
- Understand and utilize Java APIs for TrackWise integration.
- Manage and maintain the TrackWise web application, including server configuration and deployment.
- Troubleshoot and resolve web application issues.
- Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
- Manage and support Team Access configurations and integrations.
- Create and maintain Team Access reports.
- Understand and apply QM principles and best practices within the TrackWise system.
- Support the implementation and maintenance of QM processes within TrackWise.
- Manage and track support tickets and issues using a ticketing system.
- Work closely with cross-functional teams, including developers, QA engineers, and business analysts.
- 6-10 years of experience as a TrackWise Support Engineer.
- Strong knowledge of TrackWise Quality Management System (QMS).
- Hands-on experience with TrackWise configuration and administration.
- Proficiency in Java development and troubleshooting.
- Experience with web administration and server management.
- Experience with Team Access and Crystal Reports.
- Strong understanding of Quality Management (QM) principles and best practices.
- Experience with issue management and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team
HCLTech is not the employer for this role. This work is contracted through a third-party whose employees provides services to HCLTech and/or its clients.
Candidates interested in applying for this Contract opportunity must have a valid work authorization to work in the United States. We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes. Candidates who are currently employed by a client of HCLTech may not be eligible for consideration, as decided on an individualized basis depending upon business considerations.
The expected pay range for this contract assignment is shown above with the Job details. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party employer.
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to
secure@hcltech.com
for investigation.