Tier 1 Helpdesk Technician
Bowhead / UIC Technical Services
Oklahoma City, OK
Overview
Tier 1 Helpdesk Technician (EITAAS-2026-24720):
Bowhead seeks an Tier 1 Helpdesk Technician that will provide multiple tier support to end users. The ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365. They will be required to answer questions or resolve computer problems for clients in person, via telephone or email. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
The IT Helpdesk Agent will be responsible for working Day, Swing, or Night shifts which consist of the following:
Day Shift: 8:00am - 4:30pm
Swing Shift: 11:30am - 8:00pm
Night Shift: 8:45pm - 5:15am
Responsibilities
Job duties will include but are not limited to:
- Install separate LAN closet for Government NIPRNET and SIPRNet connection
- Install required power and cooling to the LAN closet
- Install and configure any hardware and connectivity needed for the Automated Call Distribution (ACD) system
- Configure and install agent workstations with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts.
- ACD Configuration
• Configure cues, voicemail, call record, etc.
• Test configuration
• Configure automation
• Connect ACD to facility’s NIPRNet circuit - Establish VPN with CAC connectivity to support remote users
- Support integration with ITSM system
Qualifications
- A+ or Network+ Certificate highly preferred
- Security+ Certification highly preferred
- Two plus (2+) years professional, relevant experience.
- Associate’s Degree in Management Information Systems, Computer Science, or related field and two years of related experience. Degree may be substituted for experience on a year-to-year basis.
- Ability to sit/stand for prolonged periods of time; confined to workstation.
- Climbing, stooping, bending, kneeling, crouching or crawling.
- Pulling or pushing.
- Prolonged use of video display terminals.
- Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition.
- Ability to identify and distinguish colors.
- Irregular work hours.
- Intense concentration with few opportunities for break.
- Frequent travel from primary place of work.
- Unpredictable deadlines or demands for work product.
- Reach/relocate items above shoulder.
- Working around machinery.
- Exposure to extreme cold, humidity or hot temperatures; working outside.
- Skills: critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.
- Knowledge: computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology.
- Abilities: oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering.
Physical Demands:
- Must be able to lift up to 25 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain or maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
#LI-GC1
About the Company
Bowhead / UIC Technical Services
UIC Government Services (UICGS) and its Bowhead family of companies are a division of Ukpeaġvik Iñupiat Corporation (UIC), an Alaskan Native Corporation (ANC). UIC is one of the largest ANC’s in Alaska, and combined with UICGS/Bowhead, we offer a wide variety of services to defense and civilian government agencies that reach across multiple disciplines, the U.S., and the world. With our excellent management team and great range of services in the areas of Information Technology, Logistics & Marine, Manufacturing & Products, Program Management and Operations, and Systems & Technology, we perform over 250 contracts worldwide with innovative business solutions in areas such as engineering, maintenance services, manufacturing, information technology, program support, logistics/base support, and procurement. Collectively, our 3,500+ employees of the Bowhead family of companies, UIC, UIC Government Services, UIC Government Construction, and UIC Commercial remain committed to delivering quality results to ensure our customers’ success. Headquartered in Virginia, we are a fast-growing, multi-million-dollar corporation consistently recognized as one of the top 25 8(a) certified small business companies for government contracting.