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Temp-To-Hire Call Center Representative II

Conduent State & Local Solutions, Inc

Milwaukee, WI

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JOB DETAILS
SALARY
$17–$17
SKILLS
Background Investigation, Call Centers, Call Volume, Child Support, Communication Skills, Compensation and Benefits, Customer Support/Service, Disbursements, Genetics, Medical Conditions, Military, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Research Skills, Scripting (Scripting Languages), Telephone Skills, Writing Skills
LOCATION
Milwaukee, WI
POSTED
1 day ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


 
ONSITE ONLY: Temp-To-Hire Call Center Representative  
Location: ONSITE ONLY Milwaukee, WI 
 
Mandatory Paid Training | 3 weeks 
 
$17.00 per hour in training and production 
 
Hours:Training and working hours are full-time, 8 AM-4:30 PM (or last call waiting in queue), Monday-Friday.  No weekends.  
What you get:  
  • Paid Training  
  • Great Work Environment  
  • Perkspot 
  • NO WEEKENDS
  • Opportunity to get to regular status after 90 days.  You are able to make more per hour based on quality and production after going to regular status.  
 
About The Role 
 
As a Temp-to Hire Call Center Representative you will be responsible for:   
  • Answer inbound calls regarding child support receipts and disbursements 
  • Handle standards in a fast-paced, large call volume environment.  
  • Utilize multiple computerized systems, multi-tasking, and document each call. 
  • Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.  
  • Gather information and research/resolve inquiries.  
  • Inform callers about the services available and assess caller's needs.  
 
Requirements to be successful in this role you will: 
  • Have a High School Diploma or an equivalent level of education.  
  • Be able to successfully pass a background check and fingerprinting.  
  • 6 months’ customer service experience or equivalent in a high-volume call center environment preferred.  
  • Eligible to work in the US. 
 
candidates will have: 
  • Excitement for innovative technology.  
  • Calm conflict resolution and problem-solving skills.  
  • 100% attendance and punctuality commitment.  
  • The ability to convey complex information clearly and concisely. 
  • A strong work ethic. 
  • Effective and accurate written and verbal communication skills. 
  • Detail-oriented. 
  • Effective problem-solving skills. 
  • Well organized. 
 
 
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00
 

 

    


 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to 

FTADAAA@conduent.com

. You may also click here to access Conduent's ADAAA Accommodation Policy.

About the Company

C

Conduent State & Local Solutions, Inc