Teller

3+ years Retail Banking experience

· Greets clients and establishes a quality service environment by displaying a friendly and courteous attitude and using the customer's name at least once during the conversation.

· Services clients by accepting and processing transactions with accuracy within policy guidelines (e.g. deposits, withdrawals, payments, check cashing, issuing negotiable, etc.)

· Explains transaction policies and procedures to clients. Solicits assistance from supervisor as needed.

· Obtains supervisory approval for transactions outside authorized limit.

· Refers large withdrawals and account closures to sales staff for retention efforts.

· Actively seeks out and maintains basic product knowledge of all banking products. This knowledge may be obtained through training courses, branch meetings, corporate communications, etc.

· Looks for opportunities to promote Plains State Bank. Identifies Sales Opportunities and makes referrals to appropriate sales staff

· Encourages the use of alternate delivery systems such as ATM, Debit Card, Telephone Banking Center, and Online Banking.

· Safeguards assigned cash and balances cash drawer as outlined in the “Teller Manual”.

· Promptly notifies management of suspicious or questionable transactions.

· Promptly and accurately completes all bank and government forms (CTR, SAR, etc.) to limit the bank’s exposure.

· Maintains dual control and adheres to all security polices and procedures at all times.

· Performs daily branch operational balancing procedures, including, but not limited, the balancing of individual teller drawer. (i.e. ATM, Vault)

· Maintains professional appearance and conduct within the guidelines set forth in the Bank’s Employee Handbook.

· If applicable, allows entry of safe deposit box holders (accurately maintains entry card if applicable).

· Assists customers with account questions as necessary

· Interact positively with other departments and offices of Plains State Bank to achieve a teamwork environment by maintaining external and internal customer service.

· Set personal goals and image that produce positive results for Plains State Bank.