Telecommunications Sales Representative

Taylor Made Connections is hiring a Telecommunications Sales Representative in Merrillville to support Frontier. This Telecommunications Sales Representative role is ideal for driven professionals who thrive on building relationships, solving connectivity challenges, and delivering tailored solutions that keep customers connected and satisfied.

As a Telecommunications Sales Representative, you’ll be the face of Frontier’s residential services—helping customers navigate wireless devices, internet packages, and bundled solutions that match their lifestyle. The Telecommunications Sales Representative works in a fast-paced environment where every interaction is an opportunity to educate, engage, and elevate the customer experience.

Key Responsibilities of the Telecommunications Sales Representative

• Promote Frontier’s wireless, internet, and bundled service offerings with clarity and enthusiasm, helping customers understand the value of each solution.

• Assess customer needs through direct conversations, identifying the right mix of services to meet their household’s connectivity goals.

• Coordinate service activations by managing eligibility checks, documentation, and onboarding steps to ensure a seamless setup process.

• Maintain CRM systems with accurate records of customer preferences, service milestones, and engagement history to support follow-ups and retention.

• Track sales activity and campaign performance, using data to refine outreach strategies and improve conversion rates.

• Resolve customer inquiries and service concerns in real time, using digital tools and team collaboration to ensure timely, professional outcomes.

Minimum Qualifications of the Telecommunications Sales Representative

• High school diploma or GED required; coursework in business, marketing, or communications is a plus.

• Experience in sales, customer support, or outreach, especially in telecommunications, utilities, or other sales services.

• Strong interpersonal and communication skills—able to explain technical features in simple terms and build trust quickly.

• Proficiency in CRM platforms and mobile sales tools, with a focus on data accuracy and workflow efficiency.

• Self-motivated, organized, and goal-oriented, with a passion for helping customers stay connected through modern technology.