Telecom System Administrator - Texas/Remote

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!

We are seeking a detail-oriented and self-motivated Telecommunications System Administrator to support and manage enterprise telecom and mobile environments. This role requires strong organizational skills, technical expertise, and the ability to manage multiple tasks independently while delivering excellent service to our SiteOne customers. 

What you’ll do:

• Manage Mobile Device Provisioning:Provide mobile device support including provisioning, troubleshooting and lifecycle management with multiple service providers. This includes maintaining an inventory of devices for deployment and processing equipment returns.
• TEM Responsibilities: Provide support for all Telecom and Networking voice and data services including invoice onboarding and financial analysis.
• Support enterprise communication platforms: This includes Webex Calling, Webex Contact Center, 8x8 branch phones and 8x8 Contact Center
• IT Service Desk Support: Monitor and promptly respond to Service Desk inquiries posted in the Telecom Service Desk Chat. Handling of ServiceNow incidents and tasks assigned to the Telecom queue ensuring timely resolution.
• Build Relationships: Fostering communication and coordinating with internal and external teams for technical support and system upgrades.
• Share Knowledge: Create clear and concise documentation including processes and procedures for Telecom Team, creation of knowledgebase articles and training materials for our customers and Acquisitions Team

• Bachelor's degree or equivalent work experience
• TEM expertise required
• Work independently to prioritize and manage tasks effectively and accurately
• 5 years Webex Calling & Contact Center administration experience
• 5 years PBX experience required focused on 8x8 Administration & Contact Center
• 5 years of technical support experience
• Strong verbal and written communication skills
• Advanced Microsoft Excel knowledge - Pulling reports from multiple data sources to create consolidated reporting using vlookups and creating pivot tables to highlight summarized data reporting
• Excellent customer service skills and a positive attitude
• Mobile Device Management experience (ex. MaaS360, Mobileiron, Intune, Workspace One)
• Ability to be on-call as required
• Strong analytical and problem-solving skills
• Physically capable of lifting items in excess of 40lbs
• Strong technical and analytical aptitude
• Ability to work independently and is self-motivated
• Perform other responsibilities as required

Compensation & Benefits:

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

If you are ever unsure whether a message is really from SiteOne, here’s how to protect yourself from recruiting scams:

• SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews
• All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/
• SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.
• You can always reach our SiteOne team directly at 

  Recruiting@siteone.com

   to confirm

Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.