Telecom Solutions Trainee

Crown City Consulting, a marketing firm powered by personality and a pathological need to help people, is seeking a Telecom Solutions Trainee in Charlotte. The Telecom Solutions Trainee will provide white-glove service to households discovering AT&T Fiber, answering questions with the patience of a kindergarten teacher. Your sales technique will be refined through experience, and your sales instincts will sharpen with practice.

As aTelecom Solutions Trainee who lives in the wild among humans, you connect with residents in person and answer every question about AT&T Fiber like it’s common sense. The Telecom Solutions Trainee will learn activations, assist sales representatives during live sales interactions, strengthen sales flow, and help keep the entire sales operation running smoother than freshly paved asphalt.

Key Responsibilities of the Telecom Solutions Trainee

• Meet residents in person to understand their home‑internet frustrations and introduce AT&T Fiber as a better solution.

• Listen for pain points like buffering or slow uploads and explain how Fiber resolves them with consistent, symmetrical speeds.

• Assist customers with the digital sign‑up process, helping them choose the right plan without stress or confusion.

• Schedule technician visits on the spot, ensuring homeowners know exactly what to expect on installation day.

• Keep sales records clean and detailed so future service and sales interactions run smoothly.

• Strengthen AT&T’s presence in the community through confident, benefit‑focused Fiber education.

Minimum Qualifications of the Telecom Solutions Trainee

• High school diploma or GED preferred.

• Experience in retail, sales, or customer support is a plus.

• Communicates billing details in a simple, customer‑friendly way that builds trust.

• Handles activations with the accuracy needed for clean, error‑free accounts.

• Troubleshot basic issues on the spot to keep the customer experience smooth.