Technology Service Desk Consultant

This St. Charles-based IT solutions provider is seeking a solution-minded support consultant to work directly with clients, solve real problems, collaborate with a strong technical team, and make a visible impact every day. If you enjoy helping people, value variety, and want to grow in an environment where technology, personality, and teamwork matter, this is a role worth getting excited about.

Responsibilities

• Provide technical customer service to customers

• Triage and respond to requests via phone, email, and in person

• Follow established procedures to troubleshoot technical issues and complete maintenance requests

• Troubleshoot advanced technology issues and collaborate with senior team members to resolve them

• Communicate clearly with customers to ensure issues are resolved and fully understood

• Provide customer training and guidance to help them better leverage technology

Skills

• Enjoys interacting with and helping customers

• Desires to partner with customers and team members to generate value

• Able to understand technical problems and follow technical procedures

• Enjoys problem solving and persists until issues are resolved

• Strong attention to detail and organizational skills

• Excellent professional written and verbal communication skills

• Able to adapt to the individual needs of each customer

Qualifications

• Strong analytical skills and attention to detail

• Excellent written and verbal communication skills

• Knowledge and experience in information technology

• Experience in project management

• Ability to conduct research and stay current with industry trends

• Proficient in Windows and or MacOS administration

• Proficient in Google Workspaces and or Microsoft Office 365