TECHNOLOGY ASSISTANT ( Open Until Filled may close at any time without prior notice)

DEPARTMENT:                                    District           

REPORTS TO:                                      Superintendent 

FLSA STATUS/CLASSIFICATION:          Non-Exempt; Classified

SUPERVISORY DUTIES:                        None

SUMMARY:  Works with Technology Manager and school staff to deploy and maintain district technology resources and assists with the oversight and operation of district networks, technology infrastructure and servers.  Serves as an information resource to students and staff regarding Information Technology services and capabilities.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Knowledge and understanding of BASIS organization
• Attention to detail and strong organization and communication skills.
• Excellent customer service skills
• Analytical with strong problem solving skills
• Strong project management skills
• Ability to interpret a variety of instructions in written or verbal form

KNOWLEDGE, SKILLS & ABILITIES:

1. Provides assistance in the use of personal computer hardware, software.
2. Sets up and configures desktop computers, peripherals and accounts assigning security level.
3. Installs software and installs and repairs hardware and peripherals
4. Tests programs
5. Troubleshoots, diagnoses problems, implements corrective action procedures
6. Maintains systems, databases and web pages;
7. Administers user accounts;
8. Designs and produces basic reports;
9. Sets up and submits production jobs and edits and debugs computer output;
10. Transfers computer files between platforms;
11. Provides basic troubleshooting, repair and maintenance for computer equipment (e.g.
      microcomputers, disk drives, and laser printers, personal computers and peripherals on a network to
      diagnose, hardware versus software problems;
12. Acts as a customer liaison for the computing operation, communicating, resolving, and/or
      initiating the resolution of problems and concerns;
13. Arranges for distribution of output to customer;
14. Maintains records;

15. Contributes to unit goals by accomplishing related duties as required.
16. Providing general support for the IT department and for the company’s computer users
17. Handling customer and colleague queries regarding networks, systems and applications, often
      through a help desk.
18 Serves as a help desk to support desktops, laptops, tablets and smartphones
19 Imaging computers
20 Microsoft Office Administration
21 Google Administration
22 Maintain Active Directory user and computer accounts
23 Maintains computer and mobile device updates/patches
24 Maintain telephony equipment including VOIP and analog services
25 Maintain security cameras
26 Recommends hardware, software and consumables for purchase.
27 Maintain updated and accurate inventory lists
28 Maintain and create documentation of IT processes

QUALIFICATIONS & REQUIREMENTS:

Education & Experience:

• Education: High school graduate or equivalent with data processing training, computer operations
  training, or experience in a multi-operation system or production control environment preferred.
  Skills and Experience: Two or more years of related experience with computers and providing
  customer service in a technological environment. May require the knowledge of a variety of
  hardware as well as software, programming languages, and operation systems. May be tested on
  appropriate computer skills as required. Criminal justice/Fingerprint clearance

Computer Proficiency:  Demonstrated general proficiency in computer programs such as Microsoft Excel, Word and Outlook as well as those identified above.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to reach with hands and arms.  The employee is frequently required to sit, stand, bend, climb, stoop and walk.  The employee may be required to move twenty five pounds and could occasionally lift or move up to fifty pounds.  

WORK ENVIRONMENT:

Indoor office environment.  This position regularly works indoors.  The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times.   Will have contact with employees, external agencies and the public.

Disclaimer:The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent.  The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.  Additional duties are performed by the individual currently holding this position and additional duties may be assigned.