Technology Applications Spec. II TS Field Support

Metasys Technologies, Inc.

Parma, OH

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JOB DETAILS

SALARY

$22.21–$28 Per Hour

SKILLS

Acceptance Testing, Administrative Skills, Background Investigation, Bash Scripting, Business Solutions, Communication Skills, Computer Networks, Customer Relations, Customer Support/Service, Enterprise Applications, Establish Priorities, Follow Through, Identify Issues, Interpersonal Skills, JavaScript, Microsoft Active Directory, Microsoft Office, On Site Support, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Production Support, Python Programming/Scripting Language, Quality Control, Software Administration, Technical Support, Time Management, Windows PowerShell, Writing Skills

LOCATION

Parma, OH

POSTED

4 days ago

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: IT Field Support
Location: Parma, OH (ONSITE)
Duration: 6 Months Contract
Dress Code: Business Casual
Interview Type: Virtual, 2nd interview in person

Summary
The hiring managers are seeking candidates with demonstrable application/software support skills to provide production support for expanding services in Print & Mail operations.

Key Application Services

Workflow Development: Process Director (RPD)
Print-on-Demand: Weborder commerce systems
Production Control & Billing: Avanti Slingshot
Client Onboarding: QC and UAT processes

Knowledge of infrastructure (networking, Active Directory, etc.) is helpful but not the primary focus. Experience with ServiceNow or other ticketing systems is preferred, along with supporting enterprise or business process applications. Coding and scripting skills (bash, PowerShell, JavaScript, Python, or similar) are considered a plus.

Responsibilities

Provide production support for enterprise applications and business processes
Perform QC and UAT for new client onboarding
Troubleshoot and resolve application issues methodically
Record all time and activity in the Activity Tracking system
Complete administrative tasks accurately and on time
Maintain professional relationships with customers and colleagues
Present a professional image in dress and behavior
Deliver excellent customer service, including presenting new concepts and ensuring implementation

Requirements

Bachelor s degree or equivalent experience in a related field
Advanced computer and connectivity competencies
Strong written and verbal communication skills
Self-motivated with strong organizational and interpersonal skills
Ability to prioritize work independently
Proficiency in Microsoft Office Suite
Familiarity with office computing products, equipment, and data communications
Experience with enterprise applications or business process applications
Excellent customer service and follow-up skills

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

About the Company

Metasys Technologies, Inc.

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2000

WEBSITE

http://metasysinc.com/