Technician-Emergency Department

Overview

Job Summary

Analyze, plan, design, maintain, and provide ongoing optimization and support of Baptist OneCare. Perform workflow assessments, capture business needs and analyze internal business systems to determine functional requirements for optimal utilization. Possess in-depth clinical and application knowledge and experience. Perform system builds, upgrades, and system enhancements as needed. Support application through all phases of implementation, optimization, and maintenance. Work with cross-functional team and end users to achieve application integration to meet clinical and/or business needs. Exercise discretion and judgment in the performance of original, creative, intellectual work. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Responsibilities

• Facilitates implementation of Baptist OneCare and associated projects to meet organizational objectives and strategies.
• Analyzes problems, recommends improvement and develops appropriate action plans utilizing Baptist Management System Tools to promote transformation and ensure successful implementation.
• Completes testing of software applications using established standards and protocols.
• Provides ongoing support of Epic and other applications under area of responsibility.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• Proven combination of experience that demonstrates advanced knowledge of healthcare issues, complex systems issues, software design and integration. Minimum of 3 years experience in IS or related department operations.

Preferred/Desired

• Experience in project management and/or system implementations.

Education

Minimum Required

• Education from an accredited institution or experience as listed. Education of certificate program or two year college degree; Completion of Epic certification within 90 days of completing training. 3 years experience in related field dependent on education.

Preferred/Desired

• Bachelor?s degree.

Training

Minimum Required

• Appropriate certifications as they apply to specialized area of expertise.

Preferred/Desired

• Project management or Information Systems training.

Special Skills

Minimum Required

• Proficiency in communicating and performing the techniques of information systems assessment and implementation. Project management and organization skills. Proficiency in communicating and performing Information System assessments.

Preferred/Desired

• Strong project management and organizational skills; Ability to communicate and formally present information to project leadership, subject matter experts, project teams, and stakeholders.

Licensure

Minimum Required

• DRIVER'S LICENSE (CURRENT)

Preferred/Desired