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Technical Writer - Process development, Front page

GTT

Oakland, CA

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JOB DETAILS
SKILLS
Analysis Skills, Banking Services, Biology, Biotech and Pharmaceutical, Business Processes, Content Management, Dental Insurance, Detail Oriented, Documentation, Financial Services, Fortune 500 Customers, Insurance, Laptop PC, Leadership, Legal Research, Microsoft Excel, Microsoft Outlook, Microsoft Word, Natural Gas, Online Publications, Problem Solving Skills, Process Development, Process Improvement, Product Management, Retail, Safety/Work Safety, Support Documentation, Team Player, Technical Support, Technical Writing, Usability Engineering, Vision Plan, Web Programming, Writing Skills
LOCATION
Oakland, CA
POSTED
7 days ago
Primary Job Title:
Technical Writer

Alternate Job Titles:
Process Documentation Specialist
Business Process Writer
Content & Documentation Analyst
Process Improvement Documentation Analyst
Operations Documentation Specialist

Location & Onsite Flexibility:
Oakland, CA – Hybrid
Onsite 1–2 times per week; Local Bay Area Candidates Only
Contract Details

Position Type: Contract
Contract Duration: Approximately 4 Months
Start: As Soon As Possible
Pay Rate: $40–$42/hour
Position Overview
We are seeking a detail-oriented Technical Writer to support business process documentation and content management within a large utility environment. This hybrid role requires candidates currently residing in the Bay Area and the ability to work onsite in Oakland 1–2 times per week.
The ideal candidate is a self-starter who can work independently, identify gaps in documentation, and improve clarity and usability of business process materials.
Key Responsibilities
Process Development (70%)
  • Serve as a CCO subject matter expert (SME) for General Reference by reviewing updates and changes submitted by business partners.
  • Research and resolve process issues; draft clear and structured process steps for incorporation into the General Reference tool.
  • Identify opportunities for process improvement within existing documentation.
Product Management (20%)
  • Publish approved business process documents into the Front Page application for General Reference.
  • Edit and reformat information into concise, user-friendly documentation prior to publishing.
  • Post updates to the “What’s New” page to ensure visibility of recent changes.
  • Maintain accessible archives of prior process documentation for internal research, including Law Department inquiries.
  • Utilize Outlook, Excel, and Word to track and manage requested updates.
Process Improvement (5%)
  • Analyze call guides and customer contact processes to determine required updates or eliminations.
  • Provide innovative and logical decision-making when documenting communications and process steps.
  • Partner with team members to ensure all “How 2 Guides” are current and aligned across reference tools.
  • Respond to General Reference mailbox inquiries within one business day.
Safety (5%)
  • Actively participate in safety programs and demonstrate leadership in workplace safety initiatives.
  • Identify and correct potential safety hazards.
  • Comply with “Zero in on Safety” practices and complete required ergonomic and safety training.
Required Qualifications
  • Strong experience in written communication and documentation development
  • Experience with Front Page or other web publishing programs
  • Advanced proficiency in Microsoft Excel, Word, and Outlook
  • Strong logical and critical thinking skills
  • Ability to work independently with minimal direction
  • High attention to detail and ability to identify unclear or inconsistent documentation
Work Environment & Equipment
  • Hybrid office environment
  • Company-issued laptop
  • Personal cell phone required (pre-approved monthly reimbursement available)
  • Extensive use of computers, documentation tools, and communication platforms
Benefits
  • Medical, Vision, and Dental Insurance Plans
  • 401(k) Retirement Fund
About the Company
A leading natural gas and electric energy provider serving millions of customers across the United States. The organization delivers reliable energy solutions while fostering a collaborative and positive work environment. Join a team committed to making a meaningful impact in local communities.
About GTT
GTT is a minority-owned staffing firm and subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We value diverse and inclusive workplaces and partner with Fortune 500 organizations across banking, insurance, financial services, technology, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada.
Job Number: 26-01615
#LI-GTT  #gttjobs  #LI-Hybrid

About the Company

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GTT