Technical Writer - Process development, Front page
GTT, LLC
Oakland, CA
Technical Writer
Alternate Job Titles:
Process Documentation Specialist
Business Process Writer
Content & Documentation Analyst
Process Improvement Documentation Analyst
Operations Documentation Specialist
Location & Onsite Flexibility:
Oakland, CA – Hybrid
Onsite 1–2 times per week; Local Bay Area Candidates Only
Position Type: Contract
Contract Duration: Approximately 4 Months
Start: As Soon As Possible
Pay Rate: $40–$42/hour
- Serve as a CCO subject matter expert (SME) for General Reference by reviewing updates and changes submitted by business partners.
- Research and resolve process issues; draft clear and structured process steps for incorporation into the General Reference tool.
- Identify opportunities for process improvement within existing documentation.
- Publish approved business process documents into the Front Page application for General Reference.
- Edit and reformat information into concise, user-friendly documentation prior to publishing.
- Post updates to the “What’s New” page to ensure visibility of recent changes.
- Maintain accessible archives of prior process documentation for internal research, including Law Department inquiries.
- Utilize Outlook, Excel, and Word to track and manage requested updates.
- Analyze call guides and customer contact processes to determine required updates or eliminations.
- Provide innovative and logical decision-making when documenting communications and process steps.
- Partner with team members to ensure all “How 2 Guides” are current and aligned across reference tools.
- Respond to General Reference mailbox inquiries within one business day.
- Actively participate in safety programs and demonstrate leadership in workplace safety initiatives.
- Identify and correct potential safety hazards.
- Comply with “Zero in on Safety” practices and complete required ergonomic and safety training.
- Strong experience in written communication and documentation development
- Experience with Front Page or other web publishing programs
- Advanced proficiency in Microsoft Excel, Word, and Outlook
- Strong logical and critical thinking skills
- Ability to work independently with minimal direction
- High attention to detail and ability to identify unclear or inconsistent documentation
- Hybrid office environment
- Company-issued laptop
- Personal cell phone required (pre-approved monthly reimbursement available)
- Extensive use of computers, documentation tools, and communication platforms
- Medical, Vision, and Dental Insurance Plans
- 401(k) Retirement Fund
#LI-GTT #gttjobs #LI-Hybrid
About the Company
GTT, LLC
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. GTT has been a leader in the staffing industry for over 22 years and is one of the largest staffing firms in the New England region. We are known for our Fortune 500 clientele and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Best Staffing Firm to Work for ( 2019 -2023)
SIA’s Fastest Growing Staffing Firm
Inc 5000 Company
NH Business Magazines Fast 5 fastest growing companies.