Technical Writer
Axelon Services Corporation
Oakland, CA
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JOB DETAILS
LOCATION
Oakland, CA
POSTED
1 day ago
Pay: $45 per hour, W2
Location: Oakland, CA
Duration: 4 Month Contract
- Only local candidates currently residing in Bay Area/Oakland. Assignment is hybrid and requires onsite presence 1-2 times per week.
- Laptop will be issued, but any additional equipment needed is the responsibility of the supplier. Cell phone required. With manager prior approval, a pre-determined amount for cell expenses can be reimbursed monthly.
Job Description:
- Process Development (70% of the time):
- Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners.
- Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool.
- Identify improvements to existing processes already incorporated into General Reference.
- Product Management (20% of the time):
- Publish approved business process documents into the Front Page application for General Reference.
- Edit and reformat all information into a concise format before publishing to General Reference.
- Publish information to the What's New page as needed to ensure all users are aware of recent updates.
- Maintain all information in an accessible archive to ensure prior documented processes can be accessed later when being researched by the Law Department and others.
- Utilize Outlook, Excel, and Word programs to document and track requested updates.
- Process Improvement (5% of the time):
- Analyze existing processes to determine which call guides require updating and which are no longer necessary to support customer contact employees working in CC&B.
- Analyze and provide innovative decision-making when inputting communications and process steps for all customer contact employees.
- Partner with team members on the How 2 Guides to ensure all processes are current and up-to-date in both reference tools.
- Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox.
- Respond to all inquiries in the mailbox within 1 business day.
- Safety (5% of the time):
- Demonstrate leadership in safety through active participation and support of the safety programs.
- Take a proactive approach to identify and correct safety hazards and work practices in the workplace.
- Know and comply with the code of safe practices, 'Zero in on Safety' and complete all mandated ergonomic and safety training by the end of the year.
Minimum Qualifications:
- Strong experience in written communication skills.
- Experience with Front Page, or other web program experience.
- Must have strong skills in Excel, Word, and Outlook.
- Logical/Critical Thinking.
Top Things Looking For:
- Self-starter. Can work with little direction.
- Attention to detail.
- Ability to pinpoint what parts of the document don’t make sense and need discussion.
About the Company
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