Technical Writer
Seven Seven Softwares
Newark, NJ
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JOB DETAILS
LOCATION
Newark, NJ
POSTED
30 days ago
The successful candidate must be able to:
- Partner with SMEs, technical developers, 3rd party vendors, support teams and other stakeholders to create and maintain high-quality documentation.
- Effectively communicate (both verbal and written) at all levels of the organization.
- Conduct research and interviews to gather information for documentation and act as a liaison for Information Technology to discuss the flow of information and application of policies to Standard Operating Guidelines.
- Practical experience in the design, development, and delivery of technical documentation on major development programs.
- Review and/or edit content developed by other members of the team.
- Write user-friendly content that meets the needs of the target audience.
- Participate in source code walk-throughs to capture, understand, use, and improve comments inserted into code to improve software documentation.
- Develop and write instructions, policy, procedure documents and marketing materials in a timely manner (including manuals and bulletins)
- Use disparate media outlets to distribute content (blogs, Stack Overflow, etc.)
- Maintain and ensure consistency across all documentation platforms.
- Participate in a highly technical Agile Delivery Team to bring new services and updates to market quickly.
- Research, create, and maintain documentation style templates and establish organizational standards.
- Create documentation and other content, by interviewing staff members and translating it into a clear and understandable instruction set.
- Thrive amid ambiguity to successfully collaborate across various technology disciplines to drive enterprise outcomes.
- Maintenance of internal documentation library, providing and/or coordinating special documentation services as required, and oversight of special projects.
- Work with the management team to update/maintain current manuals in the established writing style and templates
- Help evangelize IT best practices and trends including TechOps, Automation, DevOps, etc.
- Cleanup drafts of written communications or Powerpoint presentations.
- Performs other duties as assigned.
The qualifications include:
- 4 or more years of experience in technology, 2 – 4 years of technical writing experience.
- Able to understand the logic of code and to construct simple data queries
- Exceptional interpersonal, organizational, teaming, written communication, and listening skills, with ability to present complex information with simplicity.
- Technical background in IT (software development, infrastructure support, etc.) preferred.
- Advanced business and data analysis, business process and application knowledge
- Internal documentation, general API documentation, JSON Documentation, YAML files, error codes, etc.
- Proficient in knowledge of technical writing, business applications
- Fluency with Agile Delivery, specifically the Scaled Agile Framework (SAFE).
- Innovation skills and vision. Possesses and can further cultivate diversity of thought.
- Ability to process new concepts and technologies quickly, has an appetite for learning.
- Ability to multi-task and flex when priorities change.
- Strong attention to detail and ability to review/write documentation for key content
- Ability to work independently.
- Must be a self-starter, give accurate time estimates and meet deadlines.
- Bachelor's or Master's degree in Technical Communication, Information Systems, English, Computer Science, Communications or related field/experience a plus.
- Experience with international business partners (Japan) a plus.
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