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Technical Writer III

Iconma

Newton, NC

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JOB DETAILS
LOCATION
Newton, NC
POSTED
Today
Our Client, a Business Manufacturing and Supply company, is looking for a Technical Writer III for their Newton, NC location.
 
Responsibilities:
  • Content Development:
  • Create, edit, and organize user manuals, installation guides, online help, FAQs, release notes, and other technical documents.
  • Ensure all documentation meets high-quality standards, is accurate, and is aligned with company branding and tone.
  • Collaboration:
  • Work closely with subject matter experts (SMEs), engineers, developers, and product managers to gather technical information and understand complex concepts.
  • Participate in product design and review meetings to stay updated on product development and ensure documentation reflects current functionality.
  • Research and Analysis:
  • Research technical concepts, user workflows, and industry best practices to create clear, concise, and user-friendly documentation.
  • Identify gaps in existing documentation and recommend improvements.
  • Content Management:
  • Manage documentation repositories, version control, and publishing processes using tools such as Confluence, SharePoint, or Git.
  • Ensure documentation is consistently updated to reflect product changes, new features, and customer feedback.
  • Tool Usage and Templates:
  • Use documentation tools such as Adobe FrameMaker, MadCap Flare, Microsoft Word, Markdown editors, or other software to produce high-quality content.
  • Maintain and update templates for consistency across all documents.
  • Quality Assurance:
  • Proofread and edit documentation to ensure accuracy, clarity, grammar, and compliance with style guides.
  • Conduct usability testing or solicit feedback to improve documentation quality and effectiveness.
  • Project Management:
  • Manage multiple documentation projects simultaneously and prioritize tasks effectively to meet deadlines.
  • Track progress and report on the status of documentation projects to stakeholders.
 
Requirements:
  • Bachelor's degree in English, Technical Writing, Communications, Computer Science, or a related field. Equivalent experience may be considered.
  • 3–5 years of experience in technical writing, preferably in a technology-driven industry.
  • Experience working with Agile teams or in software development environments is a plus.
  • Proficiency in documentation tools such as Windchill, Adobe FrameMaker, MadCap Flare, RoboHelp, Markdown editors, or similar platforms.
  • Familiarity with content management systems (CMS) and version control tools (e.g., Git, GitHub).
  • Basic knowledge of programming languages, APIs, or software development processes is preferred.
  • Experience with AI-based document enhancement, organization, and training modules will be highly valued.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences.
  • Strong attention to detail and focus on accuracy.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong organizational and time management skills.
  • Problem-solving mindset and adaptability to handle shifting priorities.
  • Familiarity with UX/UI principles or visual design tools is a bonus.
  • Knowledge of SEO principles or structured content authoring is a plus.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/