Technical Support Specialist

Job Title: IT Technical Support
Location: Chandler, AZ
Work Arrangement: Hybrid
Client Industry: Enterprise BFSI client
Duration: 12+ Months Contract
Schedule: Monday to Friday, Standard working hours

About the Role:

Join our dynamic IT team as a Tech Support Specialist, where you’ll be the go-to expert for resolving technical issues and keeping systems running smoothly. This role offers hands-on exposure to troubleshooting, networking, and end-user support while working with cutting-edge technologies in a fast-paced environment.

Top Three skills:

• Client Care / Customer Service Excellence – strong communication, empathy, and ability to deliver high-quality support.
• Technical Troubleshooting (Windows 10/11, MS Office 365, VPN, Citrix, proprietary apps) – hands-on problem-solving across hardware, software, and network basics.
• Multitasking & Organizational Skills – handling multiple chats/calls, documenting tickets clearly, and prioritizing workload effectively.

What We’re Looking For:

• Requires around 2-5 years of experience.
• Excellent Client Care / Customer Service skills.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Hardware Support – Windows 10/11,
• Software - MS Office suite, Office 365, SharePoint, Skype

Compensation:
Hourly Rate: $18 – $19 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us:

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.

Ready to Apply?

Apply now on shivani.soni@collabera.com or call 973-841-2468, Please mention your current location on the top of the resume.