Technical Support Representative
Expedite Technology Solutions, LLC
Tallahassee, FL
Location: 4025 Esplanade Way, Tallahassee, FL 32311
Duration: 03+ months (Potential to be extend)
Shift hours: Mon – Fri 8am-5pm
Payrate: $ 17 /hr on w2
Job Summary:
- Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs
SKILLS NEEDED:
- Three years of customer service experience.
- Two years of clerical duties in data entry and troubleshooting.
- Three years of Microsoft Office proficiency.
- Professional office experience
- Insuring front desk coverage at all times
- Greet students and assist in answering general questions
- Delivering various communications to guests or residents
- Cover the front desk and other department duties to serve as a backup
- Provide information/answer questions regarding timesheets
- Respond to telephone callse, email and help desk requests for technical support
- Answering incoming calls and greeting visitors
- Make available to the residents
- Coordinate and help set-up office activities
- Assist with general office housekeeping
- Located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients
- Collect payments at the time of check-in or check-out
- Assist with questions and issues
- Transfer all incoming calls/li
- Answering customer questions and inquires
- Oversee the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition
- Assist with resident packages and the distribution of office mail/li
- Assist in directing residents and visitors
- Provide academic assistance and tutoring to students
- Serve as a resource to students, staff, faculty and management
About the Company
Expedite Technology Solutions, LLC
At Expedite Technology Solutions, we believe that technology helps businesses succeed, but people make the real difference. We combine our knowledge of technology with a superior level of service to bring you IT experts that can make a real difference for your business.
Based in Atlanta, GA, Expedite is a minority and woman owned business. We have spent our entire careers working in IT services. We have a combined experience of more than 25 years in technology outsourcing, professional services, and staffing. Because of our experience, we can offer the same services as a large company, but our size allows us to stay innovative and gives us the flexibility to act quickly. We work with clients to come up with creative and cost efficient solutions.
We started the company to combine our experience with our customer centered philosophy, creating the personalized service that each client deserves. Delighting our clients is the number one priority with each engagement.