Technical Support Engineer

Job Title: Technical Support Engineer

Location: San Diego, CA, 92121 (Hybrid)

Pay Range: $35/hr. - $45/hr.

Responsibilities:

• Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product.
  
• Utilize frontend browser debugging experience.

Required Skills: 

• In-depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems.
• Hands-on experience in JavaScript, HTML, CSS is required.
• Some experience with Generative AI, including a foundational understanding of its concepts, applications, and commonly used tools.

Benefits: 

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.