Technical Support Engineer (Manufacturing)
Swisher International, Inc
Jacksonville, FL
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.
The Technical Support Engineer serves as a critical technical resource responsible for optimizing manufacturing operations through advanced troubleshooting, equipment maintenance, and process improvement initiatives. This role combines hands-on technical expertise with leadership responsibilities to ensure maximum equipment uptime, operational efficiency, and safety compliance across all manufacturing lines. We are currently hiring for 2nd shift (3:00-11:30pm) and 3rd shift (11:00pm-7:30am) only.
Key Responsibilities
- Lead complex troubleshooting and root cause analysis for production equipment failures and process deviations
- Design, implement, and oversee preventive and predictive maintenance programs to minimize unplanned downtime
- Conduct Factory Acceptance Testing (FAT) for new equipment installations and modifications
- Develop and execute comprehensive installation, commissioning, and validation plans for manufacturing equipment
- Analyze equipment performance data and implement efficiency improvements to optimize OEE (Overall Equipment Effectiveness)
- Create technical drawings, schematics, and documentation using AutoCAD and other engineering software
- Collaborate with engineering teams on equipment modifications and process improvements
- Evaluate and recommend equipment upgrades, replacements, and new technology implementations
- Provide technical mentorship and training to maintenance technicians, operators, and cross-functional teams
- Coordinate with Central Spare Parts (CSP) department on parts inventory optimization and technical updates
- Ensure all work adheres to OSHA, company safety standards, and industry best practices
- Maintain compliance with regulatory requirements and quality standards
- All other duties as assigned
Qualifications
- 7+ years of progressive experience in manufacturing and packaging equipment maintenance and repair
- 1+ year of supervisory experience in a technical capacity
- Background in machine design, installation, repair, and PLC knowledge
- Proficient in AUTOCAD
- Analytical and critical thinking skills
- Ability to travel regionally and internationally, 25-30%
Preferred Qualifications
- Bachelor's degree in Engineering, Manufacturing Technology, or related field
- Professional certifications in relevant technical areas (PLC programming, industrial maintenance, etc.)
- Demonstrated experience with high-speed production equipment in a manufacturing environment
- Advanced knowledge of AutoCAD for technical drawings and equipment modifications
- Strong background in machine design, installation, and repair methodologies
- Experience with pneumatic, hydraulic, mechanical, and electrical systems
What We Offer
- Base salary and bonus program
- Medical, dental, vision, life insurance effective on date of hire
- Generous 401(k) Plan
- Defined Contribution Plan
- Paid vacation and paid holidays
- Tuition reimbursement
Official Contact Information
- Email: All official emails will come from an @Swisher.com address
- Website: Verify job listings and contact details on https://careers.swisher.com
Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email.
About the Company
Swisher International, Inc
Meet the company behind the cigar that needs no introduction. We may be best known for one of the world’s best-selling cigars — Swisher Sweets — but our portfolio includes a variety of cigars, cigarillos and smokeless tobacco products for discerning adult consumers. Since 1861, Swisher has manufactured quality tobacco products. Today, we ship more than 2 billion cigars per year to over 70 countries. Included in that number are our popular Swisher Sweets Original and Diamonds. These two superstars are the #1 and #2 best-selling large cigars in the U.S., they account for more volume than the next five competitive large cigar items combined.
But to keep things fresh and remaining an industry leader after all these years requires constant innovation — whether it’s adding to our portfolio, introducing blends, or improving our operations through automation, acquisition and expansion. We are proud that our efforts have been recognized by Convenience Store News with their Category Captain Award for six consecutive years.
At the end of the day, we attribute our success to never losing sight of the commitment that gave us our start. At Swisher, we’re proud of our people and the contributions we’ve made to our industry and our community.