Technical Service Representative (HVAC/Refrigeration)
Jobot
Winston-Salem, NC
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JOB DETAILS
SALARY
$23–$23 Per Hour
SKILLS
Business Strategy, Business Support, Claims Processing, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Customer Satisfaction, Customer Support/Service, Distribution Channel, Electrical Engineering, Establish Priorities, Facilities Engineering, HVAC, Identify Issues, Legal, Maintenance - HVAC, Maintenance Services, Microsoft Office, On Site Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Refrigeration, Return Merchandise Authorization (RMA), Short Messaging Service (SMS), Team Player, Time Management, User Documentation, Willing to Travel, Writing Skills
LOCATION
Winston-Salem, NC
POSTED
Today
This Jobot Job is hosted by: Ken McClure
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $23 - $23 per hour
A bit about us:
We are a growing leader in industrial and commercial HVAC solutions, providing installation, maintenance, and technical service for complex mechanical and electrical systems. Our team works closely with manufacturers, facilities, and engineering teams to deliver reliable, high-performance climate control solutions. We pride ourselves on technical expertise, strong customer relationships, and creating opportunities for our employees to grow their careers while working on challenging and rewarding projects
Why join us?
$23-$28 an hour depending on Experience
First Shift
Room for Growth
Must be open to travel
Job Details
We are seeking an experienced Technical Service Representative with a strong HVAC/refrigeration background to serve as the frontline technical expert for customers and field service teams. This role is responsible for diagnosing equipment issues, resolving technical inquiries, and driving customer satisfaction through timely and accurate support.
The ideal candidate brings hands-on industry experience, strong troubleshooting ability, and thrives in a fast-paced, high-volume service environment.
Position Summary:
Looking for a dynamic team player that specializes in excellent Technical Service. The Technical Service Representative is responsible for responding to customer and service technical inquiries. Responsibilities as more fully described below, include answering technical questions, processing warranty claims, reporting technical issues, disposition of returned parts and maintaining trouble shooting guides. Works collaboratively with other functional areas to set and meet priorities that support the business strategy. Performs all other duties as assigned.
Key Tasks:
Answer technical and parts calls, email inquiries, SMS and Chat from customers and field service personnel.
Assist in processing service claims and parts returns for warranty.
Report technical and parts issues to appropriate departments to ensure customer satisfaction when seeing trends in product defects.
Review and help produce quality manuals and troubleshooting guides for customers and field service technicians.
Stay up to date with our equipment in order to provide good customer service.
Process parts orders and return authorizations for customers and part distributors.
Qualifications
Skills and Requirements:
5+ Years in the refrigeration or HVAC Industry
Demonstrates knowledge of operating computer system such as AX, and phone system on a consistent basis.
Ability to sit for long periods of time.
Proficiency in Microsoft Office Suite with strong Computer Skills.
Ability to effectively coordinate day-to-day responsibilities.
Good oral and written communication skills
Knowledge of refrigeration or HVAC process
Positive attitude
Ability to work well with others
Must be an organized individual, strong follow-up is a must
Customer service skills a must
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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About the Company
J
Jobot
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
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COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com