Technical PM

Job Summary

We are seeking an experienced professional to serve as a key member of the IT Project Management Office, responsible for planning, executing, and delivering complex technology projects. This role involves managing projects through their full lifecycle using PMBOK-aligned methodologies and requires collaboration with cross-functional stakeholders.

Responsibilities

• Plan, execute, and deliver complex technology projects across various domains such as software development, enterprise architecture, infrastructure, and contact center solutions.
• Manage IT projects through the full lifecycle using PMBOK-aligned methodologies including Initiating, Planning, Executing, Monitoring/Controlling, and Closing.
• Define scope, gather and refine requirements, and align business and technical objectives.
• Develop and maintain project schedules, plans, roadmaps, RAID logs, communication plans, and quality frameworks using PMBOK, ITIL, SCRUM, and SAFe standards.
• Coordinate with internal teams, contractors, system integrators, and vendors to deliver project milestones and contractual commitments.
• Prepare and maintain project documentation such as meeting minutes, status reports, and change control artifacts.
• Identify, analyze, and manage risks, issues, and dependencies across interconnected environments.
• Lead governance forums, steering committees, and stakeholder engagement sessions.
• Oversee implementation and integration of contact center solutions and other third-party connections.
• Collaborate with infrastructure and security teams to ensure compliance with IT security standards and regulatory requirements.
• Plan and coordinate go-live and cutover activities, including readiness checks, deployment planning, and execution oversight.
• Document all work associated with this position, including technical and functional designs, test plans, and lessons learned.
• Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and clients.
• Lead and participate in project team activities related to enterprise systems.
• Work independently to accomplish assigned tasks and duties.
• Adhere to all standards, policies, and procedures.
• Utilize various software and technology tools to perform job duties.
• Perform tasks and duties as assigned.

Qualifications

• Strong program/project management capabilities and technical acumen.
• Minimum 7 years of project management experience delivering IT projects of varying complexity.
• Expert proficiency in managing scope, schedule, quality, communication, vendor, resource, change, and integration.
• Strong understanding of PMBOK project management standards.
• Working knowledge of ITIL/ITSM processes.
• Hands-on experience with Agile frameworks such as SCRUM and SAFe.
• Minimum of 5 years of experience planning and executing a tolling Back Office system.
• Familiarity with enterprise architecture principles and governance processes.
• Experience with contact center and telephony solutions, payment platforms, and middleware technologies.
• Understanding of IT security fundamentals and PCI compliance requirements.
• Proven ability to lead cross-functional teams and manage conflict.
• Strong vendor management experience.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Experience developing and validating test scripts and supporting QA cycles.
• Bachelor’s degree in Information Technology, Information Systems, Business Management, or a related field.

Engagement Requirements

• Preferred location within the Continental United States.
• Work location will be virtual/remote until further notice, with occasional onsite meetings in Middletown, PA.
• In-person interviews or work sessions with stakeholders may be required.
• Onsite post go-live support activities may be required.
• Orientation session onsite in Middletown, PA is required.
• Adherence to all published IT Standards is required.

Middletown, PA, offers a blend of small-town charm and convenient access to larger metropolitan areas, making it an ideal location for professionals seeking a balanced lifestyle.