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Technical Incident Manager (TPM)

OSI Engineering

Cupertino, CA

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JOB DETAILS
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Analysis Skills, C Programming Language, C++ Programming Language, Communication Skills, Computer Firmware, Cross-Functional, Data Analysis, Data Collection, Debugging Skills, Device Drivers, Embedded Systems, Identify Issues, Incident Management, Operating Systems, Organizational Skills, Pattern Analysis, Problem Solving Skills, Product Development, Project Tracking, Python Programming/Scripting Language, Root Cause Analysis, Scripting (Scripting Languages), Systems Administration/Management, Technical Leadership, Test Strategy
LOCATION
Cupertino, CA
POSTED
7 days ago

Summary:
This role focuses on technical incident management for embedded systems support. The ideal candidate will triage and manage issues across firmware and device driver platforms, working closely with cross-functional teams to investigate, diagnose, and route complex technical incidents.
 
Key Responsibilities:
 
Incident Management:

  • Triage and manage issues across embedded systems and firmware
  • Analyze logs, crash reports, and code to identify root causes
  • Route issues to the appropriate cross-functional teams
  • Track incidents from discovery to resolution

 
Technical Investigation:

  • Debug embedded systems, firmware, and device drivers
  • Read and analyze Python, C, and C++ code
  • Write basic scripts to collect and analyze data
  • Identify recurring technical problems through log and pattern analysis
  • Take full ownership of issues from start to resolution, including monitoring progress, tracking status, and regularly updating stakeholders.


Cross-Functional Collaboration:

  • Work closely with Hardware, Software, OS, Test, and Ops teams
  • Communicate findings clearly to technical and non-technical stakeholders
  • Support testing strategies for new product development

 
Qualifications:

  • 5–20 years of experience in embedded systems
  • Strong knowledge of firmware and device driver technologies
  • Skilled in debugging and reading Python, C, and C++
  • Solid understanding of system logs and crash diagnostics
  • Strong organizational and communication skills
  • Bonus: Experience with data analysis
 
Location: Cupertino, CA (Hybrid; Tues-Thurs onsite)
Duration: 6-12+ months
Pay Rate Range: $80-$90/hr 

About the Company

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OSI Engineering