Technical Customer Service Representative
Software Galaxy Systems, LLC
Morton Grove, IL
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JOB DETAILS
SALARY
$22–$24 Per Hour
SKILLS
B2B eCommerce, Customer Relationship Management (CRM) Systems, Customer Service Management, Customer Support/Service, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Mathematics, Microsoft Office, Order Processing, Resolve Customer Issues, SAP, Salesforce.com, Technical Support
LOCATION
Morton Grove, IL
POSTED
3 days ago
Title:
Technical Customer Service Representative
Duration:
6 Months Contract (temp to per)
Location:
Morton Grove, IL 60053
Pay Range:
$22 – $24/hour on W2 (Without any benefits)
Shift:
08 AM– 04:30 PM (Monday – Friday)
Core Responsibilities:
- Receive and accurately process customer orders.
- Verify and edit customer orders for completeness.
- Enter orders in LN, eLogia, and ESP-REP systems.
- Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
- Maintain an accurate customer order database.
- Generate inter-departmental inquiries for product availability and expedite requests.
- Evaluate stock availability against shipping schedules.
- Perform other duties as assigned by the Customer Service Supervisor or Manager.
Qualifications & Skills:
- 3+ years of customer service experience in a technical product line (B2B preferred).
- Two years of college or technical schooling, or five years in a technical position.
- Proficiency in Microsoft Office
- Experience in an ERP or CRM system, SAP or salesforce preferred
- Strong customer advocacy skills.
- Technical aptitude and solid math skills.
- Ability to work independently and self-motivate.
- Adaptability to a fast-paced environment.
- Proficiency in a second language is a plus.
About the Company
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