Technical Communications Specialist
RDO Equipment Co.
Pasco, WA
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Call Center Operations, Communication Skills, Compensation and Benefits, Control Systems, Customer Relations, Customer Support/Service, Database Administration, Identify Issues, Knowledge Base, Leadership, Metrics, Microsoft Remote Data Objects (RDO), OEM (Original Equipment Manufacturer), Operational Audit, People Management, Performance Analysis, Presentation/Verbal Skills, Quality Control, Regulations, Retail Management, Team Player, Technical Support, Time Management, Training/Teaching, Writing Skills
LOCATION
Pasco, WA
POSTED
30+ days ago
This individual will function as a technical resource for both internal and external customers by utilizing their technical background, training and expertise to assist in troubleshooting equipment and diagnostic issues.
$68640 - $80000 / year
Compensation & Benefits:
* 8% bonus potential
* Comprehensive benefits package
* Training and development, as well as opportunities to grow within the organization
Specific Duties Include:
Provide customers and locations with technical information and support when requested on equipment.
Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing.
Compile, review, and disseminate technical data.
Develop a quality control system that includes metrics for tracking pertinent performance expectations.
Propose training initiatives based on information collected through phone support.
Work with the parts and service departments to help obtain technical information from OEMs.
Assist in monitoring of PIPs for the region and work with service management to ensure timely completion.
Maintain a database of technical solutions and share with service departments in the organization.
Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
Industry experience preferred.
Experience and knowledge of call center operations.
Proven ability to build relationships with customers, store personnel, and management
Ability to evaluate and assess operations and respond to changing needs
Strong leadership skills
Strong communication skills (verbal and written)
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
As an EOE/AA employer, RDO Equipment Co. will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About the Company
R
RDO Equipment Co.
Founded in 1968, RDO Equipment Co. is celebrating 50 years of partnerships, commitment, and vision in the equipment industry in 2018. The company sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from leading manufacturers including John Deere, Vermeer, and Topcon. With more than 75 locations across the United States, and partnerships in Australia, Mexico, Russia, and Ukraine, RDO Equipment Co. is a total solutions provider. Learn more at www.rdoequipment.com.
COMPANY SIZE
2,000 to 2,499 employeesINDUSTRY
Agriculture/Forestry/Fishing
FOUNDED
1968
WEBSITE
http://www.rdoequipment.com