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Tech Writer-Tech III - AMZ16113.5

Amazon.com Services LLC

Seattle, WA

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JOB DETAILS
SALARY
$125,800–$170,200 Per Year
JOB TYPE
Full-time, Employee
SKILLS
API Documentation, Amazon Web Services (AWS), Architectural Services, Artificial Intelligence (AI), Automation, Best Practices, Cloud Computing, Code Reviews, Content Development, Cross-Functional, Customer Experience, Customer Support/Service, Customer/Client Research, Data Visualization, Data Visualization Tools, Documentation, Editing, Enterprise Applications, HTML (HyperText Markup Language), Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Java, JavaScript, Mentoring, Microsoft .NET, Negotiation Skills, Online Publications, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Product Demonstration, Product Development, Product Management, Product Planning, Product Strategy, Programming Languages, Project Management Software, Publishing Software, Python Programming/Scripting Language, Ruby, Scripting (Scripting Languages), Software Development, Software Engineering, Strategic Planning, Systems Administration/Management, Technical Leadership, Technical Publications, Technical Support, Technical Writing, User Experience Design (UXD), User Interface/Experience (UI/UX), Writing Skills, XML (EXtensible Markup Language)
LOCATION
Seattle, WA
POSTED
9 days ago

Multiple positions available

Employer: Amazon.com Services LLC

Position: Tech Writer-Tech III (multiple positions available)

Location: Seattle, WA

Job Number: AMZ16113.5

Position Responsibilities:

  1. Author and deliver high-quality documentation and samples for feature launches and projects that help customers successfully implement AWS services. Develop comprehensive API reference materials and architectural documentation that demonstrate best practices for large-scale enterprise deployments.
  2. Develop scripts, sample code, and technical procedures supporting multiple programming languages for AWS services. Create reusable code, validation scripts, and demo applications for developer implementation.
  3. Develop, negotiate, and drive content strategy that is in alignment with product strategy by establishing technical documentation roadmaps. Lead strategic content planning sessions with product management teams and influence the development of product and API documentation for AWS services.
  4. Collaborate with UX designers to write UX text, review UX designs, and influence customer experience decisions.
  5. Engage with customers, gather data and feedback, and report insights around content performance metrics through analytics implementation and automated feedback collection systems. Design and implement processes for documentation effectiveness measurement. Drive insights into content and product planning.
  6. Collaborate with project managers and software engineers to impact engineering execution of AWS features and improve overall product experience. Participate in cross-functional teams to influence technical implementation decisions.
  7. Create automation tools and utilize AI tools that streamline documentation workflows.
  8. Lead technical documentation initiatives and projects, influencing, developing, and delegating to other writers. Establish mentorship for advanced technical writing skills.
  9. Identify and drive opportunities to improve efficiency through process automation solutions, workflow optimization tools, and scalable content production methodologies. Implement cross-functional process improvements that reduce manual effort organization-wide.

Position Requirements:

A Master's degree or foreign equivalent degree in Information Management, Information Technology, or a related technical field and two years of experience in the job offered or a related technical writing occupation.

Experience must include two years of experience in each of the following:

  1. Writing example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, .NET, or Go.
  2. Designing, producing, and publishing technical documentation on the web for technical audiences to complete technical tasks, such as programming, software engineering, administering IT systems, using enterprise applications, or implementing cloud-based solutions.
  3. Experience using content publishing tools and working with XML, markdown, or HTML.
  4. Designing and implementing automated software tasks and data visualization information.
  5. Drafting and editing feature launches while collaborating with multiple engineering, product management, and UX teams.
  6. Documenting new features, including writing tech overviews, how-to guides, FAQs, and product announcements for user guides and API references.
  7. Addressing customer tickets by testing for technical content accuracy improvement and submitting code reviews to solve the problems at the code level.
  8. Utilizing AI technologies and tools to enhance technical content development processes and improve documentation workflow efficiency.

The pay range for this position in Seattle, WA is $125,800/year to $170,200/year; however, base pay offered may vary depending on job-related knowledge, skills, and experience  A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided by Seattle, WA Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

HOURS: 40 hours/week. Monday – Friday (8am to 5pm)

Apply Online at www.amazon.jobs, searching by AMZ16113.5.

About the Company

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Amazon.com Services LLC